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Andraz,<br>
<br>
You set the AdminCc for a Queue in
Configuration->Queue->Basics. That will permanently ensure you
have an AdminCc that can be notified whenever a ticket is created in
that Queue. For the notification scrip, naviagate
Configuration->Queue->(select Queue)->Scrips->New Scrip.
Create your new scrip with the condition "On Create" and the action
"Notify AdminCc's. That should do it. Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 4/30/2009 3:36 AM, Andraz Sraka wrote:
<blockquote cite="mid:1241087773.1143.34.camel@mono" type="cite">
<pre wrap="">re
On Tue, 2009-04-28 at 14:06 +0200, Andraz Sraka wrote:
</pre>
<blockquote type="cite">
<pre wrap="">I'm trying to have some custom scripts / set of rules when and how do I
notify owners, AdminsCC etc. I am creating new 'queue' for
Helpdesk/Support and one of the rules must be, that when ticket is
created, based on Queue AdminCC must be set as well as notifying AdminCC
about newly created ticket in queue.
</pre>
</blockquote>
<pre wrap=""><!---->
Any ideas?
regards,
Andraz
</pre>
<pre wrap="">
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