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<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'>Hi everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'>I’m trying to add what should be a
simple scrip, and for some reason I’m blanking on how to do this, and I
know it’s simple enough as I can’t find documentation on it </span></font><font
size=2 color="#1f497d" face=Wingdings><span style='font-size:11.0pt;font-family:
Wingdings;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;
mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-char-type:symbol;
mso-symbol-font-family:Wingdings'><span style='mso-char-type:symbol;mso-symbol-font-family:
Wingdings'>J</span></span></font><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'><o:p></o:p></span></font></p>
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style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
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style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'>Simply put, we migrated to 3.8.2 (a few months
back) and I’d like to notify the queue owners on new tickets in the queue
(direct creation or tickets moved to the queue), but not spam them with all the
ticket emails by making them a watcher (like how <span class=SpellE>rt</span>
3.6.5 used to do).<span style='mso-spacerun:yes'> </span>At the moment we
have the queue owners set as watchers, but it’s a lot of extra email and
things get lost occasionally…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;
mso-no-proof:yes'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;
mso-no-proof:yes'>Cassandra Brockett<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
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