<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<style>
<!--
 /* Font Definitions */
 @font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
        {font-family:Consolas;
        panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
        {font-family:"Baskerville Old Face";
        panose-1:2 2 6 2 8 5 5 2 3 3;}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
        {mso-style-priority:99;
        mso-style-link:"Balloon Text Char";
        margin:0in;
        margin-bottom:.0001pt;
        font-size:8.0pt;
        font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
        {mso-style-name:"Balloon Text Char";
        mso-style-priority:99;
        mso-style-link:"Balloon Text";
        font-family:"Tahoma","sans-serif";}
span.EmailStyle19
        {mso-style-type:personal;
        font-family:"Baskerville Old Face","serif";
        color:windowtext;}
span.EmailStyle20
        {mso-style-type:personal-reply;
        font-family:"Baskerville Old Face","serif";
        color:#1F497D;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-size:10.0pt;}
@page Section1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
        {page:Section1;}
-->
</style><!--[if gte mso 9]><xml>
 <o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
 <o:shapelayout v:ext="edit">
  <o:idmap v:ext="edit" data="1" />
 </o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="Section1">
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif"">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif"">I am brand new to RT request tracker.  I am using the installation guide for CentOS 5.1 /RHEL 5.1 to install RT 3.6.6.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif""><a href="http://wiki.bestpractical.com/view/Rhel5InstallGuide">http://wiki.bestpractical.com/view/Rhel5InstallGuide</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif"">I am stuck at the point where it wants me to configure the variables in /etc/rt3/RT_SiteConfig.pm.  The name of the server I am configuring for RT is “rtsrv01.domain.local.”  The
 website I want to use is <a href="http://rt3.domain.local.">http://rt3.domain.local.</a>  For the dbuser, do I want to use “root” or should I create another dbuser for RT?  If so, what DB Permissions should I set?  Lastly, I want the “htmldir” to be
</span><span style="font-size:10.0pt;font-family:Consolas">/opt/rt3/html</span><span style="font-family:"Baskerville Old Face","serif""> not the default
</span><span style="font-size:10.0pt;font-family:Consolas">/usr/share/rt3/ht</span><span style="font-family:"Baskerville Old Face","serif"">ml.  Where would I change that?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif"">Thank you for your assistance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Baskerville Old Face","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Baskerville Old Face","serif"">Eric Chatham<o:p></o:p></span></i></p>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1">CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.<br>
</font>
</body>
</html>