<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Ruslan,<br><br>thanks for your reply - how can I check this from the UI exactly? Given I can't login!<br><br>I have the following in my RT_SiteConfig.pm, so I thought I had it all configured:<br><br>Set($ExternalAuthPriority, [ 'Primary_LDAP' ]);<br>Set($ExternalInfoPriority, [ 'Primary_LDAP' ]);<br>Set($ExternalServiceUsesSSLorTLS, 0);<br>Set($AutoCreateNonExternalUsers, 0);<br><br>et($ExternalSettings, { 'Primary_LDAP' => { 'type' => 'ldap',<br> 'server' => 'my.ldap.host',<br> 'base' => 'ou=people,dc=MY,dc=DOMAIN',<br> 'filter' => '(zimbraAccountStatus=active)',<br> 'd_filter' => '(zimbraAccountStatus=closed)',<br> 'tls' => 0,<br> 'ssl_version' => 3,<br> 'net_ldap_args' => [ version => 3 ],<br> 'group' => 'RT_GROUP',<br> 'group_attr' => 'memberUid',<br> 'attr_match_list' => [ 'Name', 'EmailAddress' ],<br> 'attr_map' => { 'Name' => 'uid',<br> 'EmailAddress' => 'zimbraMailDeliveryAddress',<br> 'Organization' => 'company',<br> 'RealName' => 'cn',<br> 'ExternalAuthId' => 'uid',<br> 'Gecos' => 'uid',<br> 'WorkPhone' => 'telephoneNumber',<br> 'Address1' => 'street',<br> 'City' => 'l',<br> 'State' => 'st',<br> 'Zip' => 'postalCode',<br> 'Country' => 'co'<br> }<br> }});<br><br># Set up any Plugins<br>Set(@Plugins, qw(Extension::QuickDelete));<br>Set(@Plugins, qw(RT::Authen::ExternalAuth)); <br>Set(@Plugins, qw(RT::FM));<br><br>Cheers,<br>David<br>----- Original Message -----<br>From: "Ruslan Zakirov" <ruslan.zakirov@gmail.com><br>To: "David Hobley" <david.hobley@mionegroup.com><br>Cc: rt-users@lists.bestpractical.com<br>Sent: Tuesday, 12 May, 2009 6:21:57 PM GMT +10:00 Canberra / Melbourne / Sydney<br>Subject: Re: [rt-users] RT-External-Auth debugging?<br><br>This often indicates that you havn't enabled the extension. Or<br>installed incorrectly. If you're on RT 3.8.2 then can check system<br>configuration via UI, especially Plugins option and loaded modules.<br><br>On Tue, May 12, 2009 at 12:12 PM, David Hobley<br><david.hobley@mionegroup.com> wrote:<br>> All,<br>><br>> I am trying to integrate RT::Authen:: ExternalAuth to my RT instance and it is not letting me log in. I have configured debugging in my RT_SiteConfig.pm:<br>><br>> Set($LogToFile, 'debug');<br>> Set($LogDir, '/var/log/rt');<br>><br>> but the only message I get indicating problems is a FAILED LOGIN error in the rt.log. How should I go about getting more detailed logging happening?<br>><br>> --<br>> Cheers,<br>> David<br>> _______________________________________________<br>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>><br>> Community help: http://wiki.bestpractical.com<br>> Commercial support: sales@bestpractical.com<br>><br>><br>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>> Buy a copy at http://rtbook.bestpractical.com<br>><br><br><br><br>-- <br>Best regards, Ruslan.<br><br><br>-- <br>Cheers,<br>David Hobley<br><br>IT Manager<br>Creators of Miessence, MiVitality and MiEnviron<br><br>Phone: +61 (7) 5582 7020<br>Fax: +61 (7) 5539 6719<br>USA Fax 1800 840 0827<br>Email : david.hobley@mionegroup.com<br>Website: www.mionegroup.com<br><br><br></div></body></html>