<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
</head>
<body bgcolor="#ffffff" text="#000000">
To any and all,<br>
<br>
<br>
I've asked this question before, but perhaps I didn't word it so it
made any sense. When we add a 'CC' on any correspondance thru a ticket,
we find that if the user is <b><i>not</i></b> an RT User, as long as
they pass the LDAP test, they get added, with their email address as
their Id (NAME field). First question is:<br>
<br>
How do we get RT to drop the '@xxx.xxx' from the Id is uses for
"NAME" on the USER Table.<br>
<br>
Secondly, how do we get RT to add a 'CC' to the USER table as an
"unprivileged" user if they do NOT pass the LDAP test?<br>
<br>
Thank you in advance. This one has us confused. Hopefully, it's
just a configuration thing.<br>
<br>
Kenn<br>
LBNL<br>
</body>
</html>