<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body >Hi again,<div><br></div><div>Update, realising that RT::Authen::ExternalAuth likely installs a version of the autohandler file into that location, I have installed it from the tar file. ie. downloaded RT-Authen-ExternalAuth-0.08.tar.gz and taken the file from there. However, this does not solve it. I now get:</div><div><br></div><div><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: 16px; ">Undefined subroutine &RT::Authen::ExternalAuth::DoAuth called at /opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth line 25.</span></div><div><font class="Apple-style-span" face="'Times New Roman'" size="4"><span class="Apple-style-span" style="font-size: 16px;"><br></span></font></div><div><font class="Apple-style-span" face="'Times New Roman'" size="4"><span class="Apple-style-span" style="font-size: 16px;">Am I right in thinking I seem to have 2 versions of ExternalAuth, part of one and part of another still existing? Would I also be right in thinking that removing it and reinstalling the plugin entirely would likely fix things? If so, how do I do that?</span></font></div><div><font class="Apple-style-span" face="'Times New Roman'" size="4"><span class="Apple-style-span" style="font-size: 16px;"><br></span></font></div><div><font class="Apple-style-span" face="'Times New Roman'" size="4"><span class="Apple-style-span" style="font-size: 16px;">Cheers</span></font></div><div><font class="Apple-style-span" face="'Times New Roman'" size="4"><span class="Apple-style-span" style="font-size: 16px;">Tony</span></font></div></body></html>