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<p class="MsoNormal"><span style="color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I forgot to add the error_log example, when I comment out all the LDAP and ExternalAuth Settings in RT_SiteConfig.pm. I’ve tried using root and password to logon to the web interface with no avail. What could
be happening? There’s got to be somewhere this program retrieves root name and password password.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">APACHE ERROR_LOG:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:12:33 2009] [notice] caught SIGTERM, shutting down<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:12:36 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:12:38 2009] [notice] Digest: generating secret for digest authentication ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:12:38 2009] [notice] Digest: done<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:12:39 2009] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:12:48 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:12:53 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:13:36 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:13:37 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:13:38 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:13:39 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:20:59 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:21:00 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:21:01 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:21:18 2009] [error]: FAILED LOGIN for from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:24:54 2009] [notice] caught SIGTERM, shutting down<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:24:57 2009] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:24:59 2009] [notice] Digest: generating secret for digest authentication ...<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:24:59 2009] [notice] Digest: done<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 17:25:00 2009] [notice] Apache/2.2.3 (CentOS) configured -- resuming normal operations<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:25:09 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:25:14 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:30:47 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Tue May 19 21:30:52 2009] [error]: FAILED LOGIN for root from 172.16.3.38 (/opt/rt3/share/html/autohandler:268)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">RT_SITECONFIG SETTINGS:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set( $rtname, 'example.com');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set(@Plugins,(qw(Extension::QuickDelete)));<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($WebPath, "/rt3");<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Set($rtname, "broadvox.local");<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Set($Orginization, 'broadvox.local');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Set($CorrespondAddress, 'echatham@broadvox.net');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Set($CommentAddress, 'echatham@infotelecom.us');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Set($Timezone, 'US/Eastern');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($WebBaseURL, 'http://rt.broadvox.local/');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set(@Plugins, qw(RT::Authen::ExternalAuth));<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Database<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($DatabaseType, 'mysql');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($DatabaseUser, 'rt_user');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($DatabasePassword, 'rt_pass');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($DatabaseRTHost, 'localhost');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># External Authentication<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($ExternalAuthPriority, ['My_LDAP']);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($ExternalInfoPriority, ['My_LDAP']);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($AutoCreateNonExternalUsers, 1);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($ExternalAuthPriority, ['My_LDAP', 'My_MySQL', 'My_Oracle', 'SecondaryLDAP', 'Other-DB']);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># LDAP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($AuthMethods, ['My_LDAP', 'Internal']);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapExternalAuth, 0);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapExternalInfo, 0);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapAutoCreateNonLdapUsers, 1);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapAttrMap, {'Name' => 'sAMAccountName',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'EmailAddress' => 'mail',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'Orginization' => 'o',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'RealName' => 'cn',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'ExternalContactInfoId' => 'dn',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'ExternalAuthId' => 'sAMAccountName',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'Gecos', => 'sAMAccountName',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'WorkPhone', => 'telephoneNumber',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'Address1' => 'streetAddress',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'City' => 'l',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'State' => 'st',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'Zip' => 'postalCode',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'Country' => 'co'});<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'EmailAddress', 'RealName',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'WorkPhone', 'Address2']);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># 'mailAlternateAddress']);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapServer, 'clehbdc01.broadvox.local');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapBase, 'OU=USA,DC=broadvox,DC=local');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set($LdapFilter, '(objectClass=*)');<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Eric Chatham<br>
<b>Sent:</b> Tuesday, May 19, 2009 13:10<br>
<b>To:</b> RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Regular Authentication and ExternalAuth RT 3.8.1<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It appears that after I got Apache/MySql working previously, I am unable to login with the default username/password (root/password) to the web interface. I started a new topic for this. I also tried adding settings in for ExternalAuth
to the RT_SiteConfig.pm. I am getting an @INC error in Apache when I try restarting the service. Even before I added the “External Authentication” variables, “LDAP” variables and the “ExternalAuth” Plugin setting, I still could not login using root and password.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/opt/rt3/etc/RT_SiteConfig.pm settings:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># Set( $rtname, 'example.com');<o:p></o:p></p>
<p class="MsoNormal"># Set(@Plugins,(qw(Extension::QuickDelete)));<o:p></o:p></p>
<p class="MsoNormal"># Set($WebPath, "/rt3");<o:p></o:p></p>
<p class="MsoNormal">Set($rtname, "broadvox.local");<o:p></o:p></p>
<p class="MsoNormal">Set($Orginization, 'broadvox.local');<o:p></o:p></p>
<p class="MsoNormal">Set($CorrespondAddress, 'echatham@broadvox.net');<o:p></o:p></p>
<p class="MsoNormal">Set($CommentAddress, 'echatham@infotelecom.us');<o:p></o:p></p>
<p class="MsoNormal">Set($Timezone, 'US/Eastern');<o:p></o:p></p>
<p class="MsoNormal"># Set($WebBaseURL, 'http://rt.broadvox.local/');<o:p></o:p></p>
<p class="MsoNormal">Set(@Plugins, qw(RT::Authen::ExternalAuth));<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># Database<o:p></o:p></p>
<p class="MsoNormal">Set($DatabaseType, 'mysql');<o:p></o:p></p>
<p class="MsoNormal">Set($DatabaseUser, 'rt_user');<o:p></o:p></p>
<p class="MsoNormal">Set($DatabasePassword, 'rt_pass');<o:p></o:p></p>
<p class="MsoNormal">Set($DatabaseRTHost, 'localhost');<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># External Authentication<o:p></o:p></p>
<p class="MsoNormal">Set($ExternalAuthPriority, ['My_LDAP']);<o:p></o:p></p>
<p class="MsoNormal">Set($ExternalInfoPriority, ['My_LDAP']);<o:p></o:p></p>
<p class="MsoNormal">Set($AutoCreateNonExternalUsers, 1);<o:p></o:p></p>
<p class="MsoNormal">Set($ExternalAuthPriority, ['My_LDAP', 'My_MySQL', 'My_Oracle', 'SecondaryLDAP', 'Other-DB']);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"># </span>LDAP<o:p></o:p></p>
<p class="MsoNormal">Set($AuthMethods, ['LDAP', 'Internal']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapExternalAuth, 0);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapExternalInfo, 0);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapAutoCreateNonLdapUsers, 1);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapAttrMap, {'Name' => 'sAMAccountName',<o:p></o:p></p>
<p class="MsoNormal"> 'EmailAddress' => 'mail',<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span> 'Orginization' => 'o',<o:p></o:p></p>
<p class="MsoNormal"> 'RealName' => 'cn',<o:p></o:p></p>
<p class="MsoNormal"> 'ExternalContactInfoId' => 'dn',<o:p></o:p></p>
<p class="MsoNormal"> 'ExternalAuthId' => 'sAMAccountName',<o:p></o:p></p>
<p class="MsoNormal"> 'Gecos', => 'sAMAccountName',<o:p></o:p></p>
<p class="MsoNormal"> 'WorkPhone', => 'telephoneNumber',<o:p></o:p></p>
<p class="MsoNormal"> 'Address1' => 'streetAddress',<o:p></o:p></p>
<p class="MsoNormal"> 'City' => 'l',<o:p></o:p></p>
<p class="MsoNormal"> 'State' => 'st',<o:p></o:p></p>
<p class="MsoNormal"> 'Zip' => 'postalCode',<o:p></o:p></p>
<p class="MsoNormal"> 'Country' => 'co'});<o:p></o:p></p>
<p class="MsoNormal">Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',<o:p></o:p></p>
<p class="MsoNormal"> 'EmailAddress', 'RealName',<o:p></o:p></p>
<p class="MsoNormal"> 'WorkPhone', 'Address2']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',<o:p></o:p></p>
<p class="MsoNormal"> 'mailAlternateAddress']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapServer, 'clehbdc01.broadvox.local');<o:p></o:p></p>
<p class="MsoNormal">Set($LdapBase, 'OU=USA,DC=broadvox,DC=local');<o:p></o:p></p>
<p class="MsoNormal">Set($LdapFilter, '(objectClass=*)');<o:p></o:p></p>
<p class="MsoNormal">1;<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">APACHE ERROR_LOG:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[Tue May 19 12:54:25 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting...<o:p></o:p></p>
<p class="MsoNormal">[Tue May 19 12:55:17 2009] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8
/usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 625.\nCompilation
failed in require at (eval 2) line 1.\n<o:p></o:p></p>
<p class="MsoNormal">[Tue May 19 12:55:17 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting...<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Eric Chatham<o:p></o:p></i></p>
<p class="MsoNormal"><i>MIS Department<o:p></o:p></i></p>
<p class="MsoNormal"><i>Phone: (216) 373-4683<o:p></o:p></i></p>
<p class="MsoNormal"><i>Fax: (216) 373-4669<o:p></o:p></i></p>
<p class="MsoNormal"><i>echatham@broadvox.net<o:p></o:p></i></p>
<p class="MsoNormal"><img width="230" height="76" id="Picture_x0020_1" src="cid:image001.gif@01C9D8A9.37AF5580" alt="BroadvoxLogo2"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
<hr size="2" width="100%" align="center">
</span></div>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";
color:gray">CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1">CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient.<br>
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