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<p class="MsoNormal">Hello, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It appears that after I got Apache/MySql working previously, I am unable to login with the default username/password (root/password) to the web interface. I started a new topic for this. I also tried adding settings in for ExternalAuth
to the RT_SiteConfig.pm. I am getting an @INC error in Apache when I try restarting the service. Even before I added the “External Authentication” variables, “LDAP” variables and the “ExternalAuth” Plugin setting, I still could not login using root and password.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/opt/rt3/etc/RT_SiteConfig.pm settings:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># Set( $rtname, 'example.com');<o:p></o:p></p>
<p class="MsoNormal"># Set(@Plugins,(qw(Extension::QuickDelete)));<o:p></o:p></p>
<p class="MsoNormal"># Set($WebPath, "/rt3");<o:p></o:p></p>
<p class="MsoNormal">Set($rtname, "broadvox.local");<o:p></o:p></p>
<p class="MsoNormal">Set($Orginization, 'broadvox.local');<o:p></o:p></p>
<p class="MsoNormal">Set($CorrespondAddress, 'echatham@broadvox.net');<o:p></o:p></p>
<p class="MsoNormal">Set($CommentAddress, 'echatham@infotelecom.us');<o:p></o:p></p>
<p class="MsoNormal">Set($Timezone, 'US/Eastern');<o:p></o:p></p>
<p class="MsoNormal"># Set($WebBaseURL, 'http://rt.broadvox.local/');<o:p></o:p></p>
<p class="MsoNormal">Set(@Plugins, qw(RT::Authen::ExternalAuth));<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># Database<o:p></o:p></p>
<p class="MsoNormal">Set($DatabaseType, 'mysql');<o:p></o:p></p>
<p class="MsoNormal">Set($DatabaseUser, 'rt_user');<o:p></o:p></p>
<p class="MsoNormal">Set($DatabasePassword, 'rt_pass');<o:p></o:p></p>
<p class="MsoNormal">Set($DatabaseRTHost, 'localhost');<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># External Authentication<o:p></o:p></p>
<p class="MsoNormal">Set($ExternalAuthPriority, ['My_LDAP']);<o:p></o:p></p>
<p class="MsoNormal">Set($ExternalInfoPriority, ['My_LDAP']);<o:p></o:p></p>
<p class="MsoNormal">Set($AutoCreateNonExternalUsers, 1);<o:p></o:p></p>
<p class="MsoNormal">Set($ExternalAuthPriority, ['My_LDAP', 'My_MySQL', 'My_Oracle', 'SecondaryLDAP', 'Other-DB']);<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># LDAP<o:p></o:p></p>
<p class="MsoNormal">Set($AuthMethods, ['LDAP', 'Internal']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapExternalAuth, 0);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapExternalInfo, 0);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapAutoCreateNonLdapUsers, 1);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapAttrMap, {'Name' => 'sAMAccountName',<o:p></o:p></p>
<p class="MsoNormal"> 'EmailAddress' => 'mail',<o:p></o:p></p>
<p class="MsoNormal"> 'Orginization' => 'o',<o:p></o:p></p>
<p class="MsoNormal"> 'RealName' => 'cn',<o:p></o:p></p>
<p class="MsoNormal"> 'ExternalContactInfoId' => 'dn',<o:p></o:p></p>
<p class="MsoNormal"> 'ExternalAuthId' => 'sAMAccountName',<o:p></o:p></p>
<p class="MsoNormal"> 'Gecos', => 'sAMAccountName',<o:p></o:p></p>
<p class="MsoNormal"> 'WorkPhone', => 'telephoneNumber',<o:p></o:p></p>
<p class="MsoNormal"> 'Address1' => 'streetAddress',<o:p></o:p></p>
<p class="MsoNormal"> 'City' => 'l',<o:p></o:p></p>
<p class="MsoNormal"> 'State' => 'st',<o:p></o:p></p>
<p class="MsoNormal"> 'Zip' => 'postalCode',<o:p></o:p></p>
<p class="MsoNormal"> 'Country' => 'co'});<o:p></o:p></p>
<p class="MsoNormal">Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',<o:p></o:p></p>
<p class="MsoNormal"> 'EmailAddress', 'RealName',<o:p></o:p></p>
<p class="MsoNormal"> 'WorkPhone', 'Address2']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',<o:p></o:p></p>
<p class="MsoNormal"> 'mailAlternateAddress']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);<o:p></o:p></p>
<p class="MsoNormal">Set($LdapServer, 'clehbdc01.broadvox.local');<o:p></o:p></p>
<p class="MsoNormal">Set($LdapBase, 'OU=USA,DC=broadvox,DC=local');<o:p></o:p></p>
<p class="MsoNormal">Set($LdapFilter, '(objectClass=*)');<o:p></o:p></p>
<p class="MsoNormal">1;<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">APACHE ERROR_LOG:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[Tue May 19 12:54:25 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting...<o:p></o:p></p>
<p class="MsoNormal">[Tue May 19 12:55:17 2009] [error] Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8
/usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 625.\nCompilation
failed in require at (eval 2) line 1.\n<o:p></o:p></p>
<p class="MsoNormal">[Tue May 19 12:55:17 2009] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server clehbrtsrv01.broadvox.local:0, exiting...<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Eric Chatham<o:p></o:p></i></p>
<p class="MsoNormal"><i>MIS Department<o:p></o:p></i></p>
<p class="MsoNormal"><i>Phone: (216) 373-4683<o:p></o:p></i></p>
<p class="MsoNormal"><i>Fax: (216) 373-4669<o:p></o:p></i></p>
<p class="MsoNormal"><i>echatham@broadvox.net<o:p></o:p></i></p>
<p class="MsoNormal"><img width="230" height="76" id="Picture_x0020_1" src="cid:image001.gif@01C9D882.351CFC90" alt="BroadvoxLogo2"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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