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Subb,<br>
<br>
Most likely, you have a very "Liberal" application of the
"OwnTicket" right. For example, if you let just about anyone create a
ticket AND you have given the "OwnTicket" right to "Everyone" Globally,
then guess what? Every ticket that exists in every queue will most
likely have a REALLY long list of possible owners. This will also kick
your Query/search speed into granny low. Try breaking down the
privileges you have into something with more granularity.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 5/19/2009 6:17 AM, Venkateswaran, Subbaraman wrote:
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<p><font face="Trebuchet MS" size="2">Can someone please explain why
we see all kinds of emails, junk in addition to Login IDs in the Owners
drop-down in RT search page? Is there a way we can control or maintain
this, please? This is screwing up people's RT search on tickets based
on owners.</font></p>
<p><font face="Trebuchet MS" size="2">Thanks a lot.</font>
</p>
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