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Ruslan,<br>
<br>
I turned on the log for my test and when I sent an email to the
Queue, this was the resulting message for my scrip:<br>
<br>
[Thu May 21 20:16:51 2009] [error]: Scrip 50645 Commit failed:
RT::Ticket::Attachments Unimplemented in RT::Action::UserDefined.
((eval 461) line 6).<br>
<br>
I've not seen that response before. By Unimplemented, does it mean
I have set up something? The code I put in was in the Cleanup area and
ended with a return 1; as usual. Any clues? Thanks.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 5/21/2009 12:49 PM, Ruslan Zakirov wrote:
<blockquote
cite="mid:589c94400905211249m2c199223u8321dfb22b92e7f@mail.gmail.com"
type="cite">
<pre wrap="">my @user_ids;
my $users = $ticket->Cc->UserMembersObj;
while ( my $user = $users->Next ) {
push @user_ids, $user->id;
}
On Thu, May 21, 2009 at 10:50 PM, Ken Crocker <a class="moz-txt-link-rfc2396E" href="mailto:kfcrocker@lbl.gov"><kfcrocker@lbl.gov></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">List,
I've copied the code that RT uses to get the Email address of CC's
and add them as ticket watchers. When I HARD-CODE the Emaill address, it
works fine. The ticket has several CC Watchers. However, I'm having
trouble getting the actual CC Address ID's from the incoming Email. In
my code, I try to identify them with:
my @AddrObj = {$ticket->CcAddresses->id};
That didn't work. Then I tried:
my @AddrObj = [%{$ticket->CcAddresses}];
that didn't work either. The object I try to evaluate is empty. What
am I missing? Can anyone share with me how I can capture those email
address objects so I can evaluate them and then add them to the Ticket
CC? Your help on this will be greatly appreciated. Thanks.
Kenn
LBNL
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