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Thanks Kenn.<br>
<br>
Folks!<br>
<br>
Digging around I found was my misunderstanding.<br>
When I'm logged as SuperUser other SuperUsers appear in the Owner
selection list but logged as a privileged user -- not SuperUser -- the
other SuperUsers do not appear in the selection list. Normal behavior.<br>
<br>
My suggestion is to put some note about this in the wiki (<a
moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://wiki.bestpractical.com/view/SuperUser">http://wiki.bestpractical.com/view/SuperUser</a>).<br>
<br>
Best regards,<br>
<br>
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<meta name="GENERATOR" content="GtkHTML/3.16.2">
<font color="BLACK" size="3"><b>Elton S. Fenner,</b></font><br>
<font color="BLACK" size="3">Analista de Rede,</font><br>
<font color="BLACK" size="2">Assembléia Legislativa do RS.</font><br>
<font color="BLACK" size="2">+55 51 3210-1249</font>
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<br>
<br>
Ken Crocker wrote:
<blockquote cite="mid:4A16E100.6020208@lbl.gov" type="cite">
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Elton,<br>
<br>
<br>
I've attached a few documents we developed for our users. I have
more (like how to do searches/queries). We are on 3.6.4, so there may
be some other stuff available on 3.8 that we don't deal with yet. Good
luck.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 5/22/2009 9:12 AM, Elton S. Fenner wrote:
<blockquote cite="mid:4A16CEE6.1030102@al.rs.gov.br" type="cite">
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<br>
Hi folks!<br>
<br>
First of all I would like to say thanks to the developers of RT.<br>
<br>
I'm reading a lot about queues, groups and permitions to fully
understand RT and use the hole potential of this tool.<br>
A friend of mine noticed that SuperUser is shown on Owner selection
list.<br>
This link says (<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://wiki.bestpractical.com/view/SuperUser">http://wiki.bestpractical.com/view/SuperUser</a>)
that
behavior is not correct since version <span class="argument-content">3.2(or
3.4?). SuperUsers shouldn't appear on that list.<br>
<br>
Questions:<br>
1- There is something I must configure and haven't done yet? Some
advice?<br>
2- Maybe some tag I must set on my RT_SiteConfig.pm file?<br>
3- The documentation isn't reflecting the reality?<br>
</span><br>
Thanks in advance.<br>
Best regards.<br>
<br>
<div class="moz-signature">
<meta http-equiv="Content-Type" content="text/html; ">
<meta name="GENERATOR" content="GtkHTML/3.16.2">
<font color="BLACK" size="3"><b>Elton S. Fenner,</b></font><br>
<font color="BLACK" size="3">Analista de Rede,</font><br>
<font color="BLACK" size="2">Assembléia Legislativa do RS.</font><br>
<font color="BLACK" size="2">+55 51 3210-1249</font> </div>
<br>
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