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<DIV>Just use a global scrip "Configuration -> Global -> Scrips -> New Scrip" with the following values:</DIV>
<DIV>Condition: On Queue Change</DIV>
<DIV>Action: Notify Owner</DIV>
<DIV>Template: Global temlate: Transaction</DIV>
<DIV>Stage: TransactionCreate</DIV>
<DIV> </DIV>
<DIV>And click on "Create" on the right side.<BR><BR>>>> Hossein Rafighi <Hossein.Rafighi@triumf.ca> 2009-05-26 18:58 >>><BR></DIV>
<DIV style="COLOR: #000000">Greeting all,<BR><BR>Is there a scrip to automatically notify Admin of a queue when a ticket <BR>is moved into their queue from another queue? The only way that I know <BR>is by changing the queue and replying to the ticket. Otherwise, the <BR>Admins of the queue I moved the ticket to won't be notified.<BR><BR>Cheers,<BR>Hossein Rafighi<BR><BR>-- <BR> _____ _____ _____ _ _ _ _ ____ Hossein Rafighi<BR>|_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall<BR> | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3<BR> | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047<BR> | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074<BR> |_| |_| \_\|_____| \___/ |_| |_||_| Website: <A href="http://www.triumf.ca">http://www.triumf.ca</A><BR><BR>_______________________________________________<BR><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR><BR>Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR>Commercial support: sales@bestpractical.com<BR><BR><BR>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <BR>Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A><BR></DIV></BODY></HTML>