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<div>Hello-</div>
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<div>We are testing an upgrade from 3.6.0 to 3.8.2. We have a scrip/template running on our Changes queue to create an approval ticket in the ___Approvals queue upon creation. This is not working if the ___Approvals queue is disabled. It will only create tickets
in enabled queues (I have set it to create the approval ticket in the Changes queue and in an enabled ___Approvals queue and both worked). The same setup with the disabled queue works in our 3.6.0 installation.</div>
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<div>Here is the template:</div>
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<div>===Create-Ticket: changeapproval</div>
<div>Subject: Change approval for: {$Tickets{'TOP'}->Subject}</div>
<div>Depended-On-By: TOP</div>
<div>Queue: ___Approvals</div>
<div>Type: approval</div>
<div>AdminCc: {</div>
<div> my $group_name = 'Global Change Approvers';</div>
<div> my $groups = RT::Groups->new( $RT::SystemUser );</div>
<div> </div>
<div> $groups->LimitToUserDefinedGroups();</div>
<div> $groups->Limit(</div>
<div> 'FIELD' => 'Name',</div>
<div> 'OPERATOR' => '=',</div>
<div> 'VALUE' => $group_name );</div>
<div> $groups->First->Id;</div>
<div>}</div>
<div>Content: Someone has created a change ticket. you should review and approve it, so they can finish their work</div>
<div>ENDOFCONTENT</div>
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<div>The scrip settings are:</div>
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<div>Description: Create Approval Ticket</div>
<div>Condition: On Create</div>
<div>Action: Create Tickets</div>
<div>Template: Global Template: Change Approval</div>
<div>Stage: TransactionCreate</div>
<div> </div>
<div>We are running:</div>
<div>Perl v5.8.8 under linux</div>
<div>Apache2::Module v2.000004;</div>
<div>mod_perl v2.000004;</div>
<div> </div>
<div>Has anyone else encountered this problem and been able to solve it? Thanks.</div>
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<a name="_MailAutoSig"></a>
<div><font color="#800000"><b>Carrie Fickies</b></font></div>
<div>Change Management Coordinator</div>
<div>Business & Technology Solutions</div>
<div>Valassis</div>
<div>38905 Six Mile Rd.</div>
<div>Livonia, MI 48152</div>
<div>734-432-8061 ext. 28061</div>
<div>fickiesc@valassis.com</div>
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