<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">This was sent to the list a long time ago, my apologies for not remembering who sent it.(Espen Wiborg or Gordon maybe?)....It works on 3.8.1. Not sure if it is what you are looking for or not though<div><br></div><div><br></div><div><br></div><div>Index: lib/RT/Search/Googleish.pm<br>===================================================================<br>--- lib/RT/Search/Googleish.pm<span class="Apple-tab-span" style="white-space: pre; "> </span>(revision 15777)<br>+++ lib/RT/Search/Googleish.pm<span class="Apple-tab-span" style="white-space: pre; "> </span>(working copy)<br>@@ -162,7 +162,7 @@<br> push @tql_clauses, join( " OR ", sort @id_clauses );<br> push @tql_clauses, join( " OR ", sort @owner_clauses );<br> if ( ! @status_clauses ) {<br>- push @tql_clauses, join( " OR ", map "Status = '$_'", RT::Queue->ActiveStatusArray());<br>+ push @tql_clauses, join( " OR ", map "Status = '$_'", RT::Queue->ActiveStatusArray(), RT->Config->Get('ExtraStatesInSimpleSearch'));<br> } else {<br> push @tql_clauses, join( " OR ", sort @status_clauses );<br> }<br>Index: etc/RT_Config.pm.in<br>===================================================================<br>--- etc/RT_Config.pm.in<span class="Apple-tab-span" style="white-space: pre; "> </span>(revision 15777)<br>+++ etc/RT_Config.pm.in<span class="Apple-tab-span" style="white-space: pre; "> </span>(working copy)<br>@@ -1117,6 +1117,15 @@<br><br>Set($DontSearchFileAttachments, undef);<br><br>+=item C<$ExtraStatesInSimpleSearch><br>+<br>+Tickets in these states are included in the results of a simple<br>+search, along with any active tickets.<br>+<br>+=cut<br>+<br>+Set(@ExtraStatesInSimpleSearch, qw());<br>+<br>=item C<$ChartFont><br><br>The L<GD> module (which RT uses for graphs) uses a builtin font that doesn't</div><div><br></div><div><br></div><div>I don't remember who made this, but it is working for me...</div><div><br></div><div>Then I put in RT_SiteConfig.pm</div><div><br></div><div><br></div><div><br><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><font class="Apple-style-span" color="#546E93">Greg Evans</font></div><div><font class="Apple-style-span" color="#546E93"><a href="mailto:gevans@hcc.net">gevans@hcc.net</a></font></div><div><font class="Apple-style-span" color="#546E93">Hood Canal Communications</font></div><div><font class="Apple-style-span" color="#546E93">(360) 898-2481 x212</font></div><div><font class="Apple-style-span" color="#5F7F93"><br></font></div></div></span><br class="Apple-interchange-newline"></div></span><br class="Apple-interchange-newline"> </div><br><div><div>On May 26, 2009, at 7:41 AM, Jeff Lucas wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div bgcolor="white" lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><span style="color: rgb(31, 73, 125); ">Hello folks.<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><span style="color: rgb(31, 73, 125); ">I searched thru RT_Config.pm and the RT Wiki but could not find the answer… it appears that the Simple Search tool in RT only reports on unresolved tickets. Is that true? If so, can someone tell me how to adjust RT so that it reports on ALL tickets containing the keyword in the ticket subject regardless of status?<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><span style="color: rgb(31, 73, 125); ">Thanks.<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; color: black; "><span style="color: rgb(31, 73, 125); ">-Jeff<o:p></o:p></span></div></div>_______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" style="color: blue; text-decoration: underline; ">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help:<span class="Apple-converted-space"> </span><a href="http://wiki.bestpractical.com" style="color: blue; text-decoration: underline; ">http://wiki.bestpractical.com</a><br>Commercial support:<span class="Apple-converted-space"> </span><a href="mailto:sales@bestpractical.com" style="color: blue; text-decoration: underline; ">sales@bestpractical.com</a><br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<span class="Apple-converted-space"> </span><br>Buy a copy at<span class="Apple-converted-space"> </span><a href="http://rtbook.bestpractical.com" style="color: blue; text-decoration: underline; ">http://rtbook.bestpractical.com</a></div></span></blockquote></div><br></div></body></html>