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<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face="Courier New"><span style='font-size:
10.0pt;font-family:"Courier New";font-weight:bold'><a
href="http://rt3.fsck.com/Ticket/Display.html?id=8721&results=915934c49ede21">http://rt3.fsck.com/Ticket/Display.html?id=8721&results=915934c49ede21</a><o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>When the above link as an example is clicked it
opens up the login page for viewing the ticket.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face="Courier New"><span style='font-size:
10.0pt;font-family:"Courier New";font-weight:bold'>How can I achieve that type
of working?<o:p></o:p></span></font></b></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>What I am having is that if
I sign in to RT and then click this link the ticket opens as there is an active
user session. If am not logged in it will throw out an error stating....<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'><a href="http://abc.fhgkj.cmn/Ticket/Display.html?id=162"><font
color=red><span style='color:red'>http://abc.fhgkj.cmn/Ticket/Display.html?id=162</span></font></a></span></font><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
(in my case)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'>“Can't call method "HasRight" on an undefined value at
/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351.”<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'> When referred to the rt.log I find this error:<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'> [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for
not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 color=red
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
color:red'> [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for
not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
font-weight:bold'>*) Is this is a bug or what do I need to do to get this
working?<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
font-weight:bold'>*) Can this be solved by upgrading to RT 3.8.3?<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New";
font-weight:bold'>I am using this on CentOS 5.2 vmware machine, Apache 1.3.x,
MySQL 5.0.45, RT 3.8.2</span></font></b><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Please suggest what I can do with this or where
might the chances of misconfiguration of RT?</span></font><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'><o:p></o:p></span></font></p>
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