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<DIV dir=ltr align=left><SPAN class=255245914-01062009><FONT face="Trebuchet MS"
color=#0000ff size=2>I verified the permission of "OwnTicket" and it is not
assigned to Everyone group. Is there any other perms/location I should look
into? Thanks.</FONT></SPAN></DIV>
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<P><SPAN lang=en-us><FONT face="Trebuchet MS" size=2>Thanks</FONT></SPAN>
<BR><SPAN lang=en-us><FONT face="Trebuchet MS" size=2>Subba Venkateswaran
</FONT></SPAN><BR><SPAN lang=en-us><FONT face="Trebuchet MS" size=1>A&T -
App Eng - SEG</FONT></SPAN> <BR><SPAN lang=en-us><FONT face="Trebuchet MS"
size=1>609 282 7015</FONT></SPAN> </P>
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<FONT face=Tahoma size=2><B>From:</B> Ken Crocker [mailto:kfcrocker@lbl.gov]
<BR><B>Sent:</B> Wednesday, May 20, 2009 12:58 PM<BR><B>To:</B> Venkateswaran,
Subbaraman<BR><B>Cc:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re:
[rt-users] Search page Owners drop-down<BR></FONT><BR></DIV>
<DIV></DIV>Subb,<BR><BR> Most likely, you have a very
"Liberal" application of the "OwnTicket" right. For example, if you let just
about anyone create a ticket AND you have given the "OwnTicket" right to
"Everyone" Globally, then guess what? Every ticket that exists in every queue
will most likely have a REALLY long list of possible owners. This will also kick
your Query/search speed into granny low. Try breaking down the privileges you
have into something with more granularity.<BR><BR>Kenn<BR>LBNL<BR><BR>On
5/19/2009 6:17 AM, Venkateswaran, Subbaraman wrote:
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<P><FONT face="Trebuchet MS" size=2>Can someone please explain why we see all
kinds of emails, junk in addition to Login IDs in the Owners drop-down in RT
search page? Is there a way we can control or maintain this, please?
This is screwing up people's RT search on tickets based on owners.</FONT></P>
<P><FONT face="Trebuchet MS" size=2>Thanks a lot.</FONT> </P><BR>THE
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