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<p class=MsoNormal>I looked up the Email Integration document under the wiki
pages. I followed the steps and was able to perform the following: <o:p></o:p></p>
<p class=MsoNormal>cat testfile | /usr/bin/rt-mailgate --debug Exchange
--action correspond –url http://rt.isncom.com<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>AND RECEIVED: <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Connecting to
http://rt.isncom.com/REST/1.0/NoAuth/mail-gateway at /usr/bin/rt-mailgate line
99, <> line 1.<o:p></o:p></p>
<p class=MsoNormal>okTicket: 12648Queue: Owner: NobodyStatus: rejectedSubject:
testing ticketRequestor: at /usr/bin/rt-mailgate line 108, <> line 1.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In order to keep the ticket from being rejected when I use
the web interface I have to have the following fields:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>1. mandatory customer ID<o:p></o:p></p>
<p class=MsoNormal>2. support level<o:p></o:p></p>
<p class=MsoNormal>3. severity<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If the whole point is for a user to be able to email an
issue and have it create a ticket how could I do this without getting the
ticket rejected?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Basically, instead of having customer service deal with so
many calls we would like users to be able to create their own tickets. ? Has
anyone dealt with this issue before?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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