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Kwasi,<br>
<br>
I'm not sure I understand what you mean by "Detail of the Ticket"
(especially in terms of attachments), but in the RT wiki, I put the
code for a perl program we used to convert a legacy ticket system to RT
using API. Take a look, it might answer some of your questions. Hope
this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 6/2/2009 8:23 AM, Kwasi Date-Bah wrote:
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<p class="MsoNormal"><u>Issue<o:p></o:p></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My colleague and I have mostly completed the
migration of
our company bugzilla database to request tracker.<o:p></o:p></p>
<p class="MsoNormal">The issue I am currently encountering is that
although the
tickets have migrated across, the actual body content<br>
of the ticket has not migrated across. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have seen that the detail for a ticket should
be held in
the attachments table.<o:p></o:p></p>
<p class="MsoNormal">I would really appreciate any advise that you
can offer me.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks, <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: rgb(0, 102, 204);">__________________________</span><span
style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;"><br>
</span><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif";"><br>
<span style="color: rgb(0, 102, 204);">Kwasi Date-Bah</span><br>
<span style="color: gray;">Database Administrator</span><br>
<br>
<span style="color: rgb(0, 102, 204);">Direct Line: +44 20 7813 9536<br>
</span></span><a moz-do-not-send="true"
href="mailto:sarah.clelland@snowvalley.com"><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif"; color: blue;">kwasi.date-bah@snowvalley.com</span></a><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif"; color: rgb(0, 102, 204);"><br>
</span><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif";"><br>
<span style="color: gray;">10 Emerald Street, London, WC1N 3QA</span><br>
<span style="color: gray;">Website:</span> </span><a
moz-do-not-send="true" href="http://www.snowvalley.com"
title="http://www.snowvalley.com/"><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif"; color: rgb(51, 102, 255);">http://www.snowvalley.com</span></a><span
style="font-size: 12pt; font-family: "Times New Roman","serif";"
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif"; color: gray;">Blog:</span><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif";">
</span><a moz-do-not-send="true"
href="http://snowpatrol.snowvalley.com/"
title="http://snowpatrol.snowvalley.com/"><span
style="font-size: 7.5pt; font-family: "Verdana","sans-serif"; color: rgb(51, 102, 255);">http://snowpatrol.snowvalley.com</span></a><span
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lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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