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James,<br>
<br>
We use "SNAGIT" (TechSmith). It creates an object that we can put
into any WORD document and therefore is easy to include in any word.doc
attachment.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 6/5/2009 2:59 AM, James Bromberger wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Hello world,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Does anyone
know of a way to capture an image from a
screen capture and inserting it into a ticket. I’m thinking of
something like
the Jira method (<a moz-do-not-send="true"
href="http://www.atlassian.com/software/jira/docs/v3.13.4/screenshotapplet.html">http://www.atlassian.com/software/jira/docs/v3.13.4/screenshotapplet.html</a>).
Admittedly a user could PRINTSCREEN, open Paint-like app, paste, save,
and then
either attach to email or upload as a file to a ticket, but I was
thinking of “PRINTSCREEN,
click button to attach from copy buffer… done” so the user doesn’t
have to save to a file in another application.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">I’m using RT
3.8.1. I’ve been looking at
the newer versions of FCKeditor, and while there is an image button in
the
newer toolbar (see <a moz-do-not-send="true"
href="http://ckeditor.com/ckeditor/3.0b2/_samples/divreplace.html">http://ckeditor.com/ckeditor/3.0b2/_samples/divreplace.html</a>),
it looks like it wants a URL of an image. That’s cool – so look
forward to this being updated in the RT package, but it’s still not
straight
forward for screenshot capture from copy buffer.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Can anyone
point me in the right direction?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"> JEB<o:p></o:p></span></font></p>
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