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<div class=Section1>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
am seeing a problem seems similar to similar to a number of those highlighted on
this list over the years, but it seems that my issue is a little to these and I
unfortunately can’t solve it from the docs, mailing list or wiki, I’d
much appreciate some help.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>We
have been running RT for about 5 years, and it is a super tool! We now run rt
3.8.3 with Apache 2.2.3 on CentOS 5.3 but also saw this problem on 3.8.2 –
our goal is to run all connections using https over port 443, however in
consistently repeatable circumstances the Create.html and Update.html pages
call http URLs rather than https URLs. For example:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal> https://rt.oursystem.com/Ticket/Create.html?Queue=1<o:p></o:p></p>
<p class=MsoNormal> on clicking the “Create” button will call<o:p></o:p></p>
<p class=MsoNormal> http://rt.oursystem.com/Ticket/Display.html?id=34676&results=af515a64dc37b35fe521576b81eaad57<span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> and<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal> https://rt.oursystem.com/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=34345<o:p></o:p></p>
<p class=MsoNormal> on clicking the “Update” button will call<o:p></o:p></p>
<p class=MsoNormal> http://rt.oursystem.com/Ticket/Display.html?id=34345&results=2e2bd8b836daf4250441eac1087b0411<span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Internally
to our network this does not cause a problem as we have a RedirectPermanent in
the httpd.conf and the http calls just redirect to the https URL, but for
external connections only https is allowed through the firewall, so they of
course fail. While we could bodge a fix by forwarding http through the firewall
to – I really would rather not add an extra hole in the firewall. I do
not see any coincident error messages in either the rt or httpd log files.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>This
is the contents of the RT_SiteConfig.pm: <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set( $rtname, 'oursystem.com');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set($EmailSubjectTagRegex, qr/(?:oursystem.net|oursystem.com)/i);<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set($Organization , "oursystem.com");<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set($Timezone , 'Hongkong');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set($DatabasePassword , 'secret);<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set($WebDomain, 'rt.oursystem.com');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set($WebPort, 443);<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set(@InactiveStatus, qw(resolved rejected deleted presales problem request
cts_wip));<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Set($LogToFile, 'error');<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:12.0pt'><span style='font-size:10.0pt;
font-family:"Courier New"'>Set($LogToSyslog, 'error');<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:12.0pt'><span style='font-size:10.0pt;
font-family:"Courier New"'>Set($LogToScreen, 'error');<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:12.0pt'><span style='font-size:10.0pt;
font-family:"Courier New"'>Set($AutoLogoff, 120);<o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:7.5pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
have commented out the following just in case I had a typo in them and this operation
is covered in the distributed RT_Config.pm – behaviour appears the same
with them commented or uncommented:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
#Set($WebBaseURL, 'https://' . RT->Config->Get('WebDomain') . ':' .
RT->Config->Get('WebPort'));<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
#Set($WebURL, RT->Config->Get('WebBaseURL') . "/");<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>The
VirtualHost definitions in httpd.conf look like this<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
NameVirtualHost *:80<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
NameVirtualHost *:443<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
<VirtualHost *:80><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
ServerName rt.oursystem.com<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
RedirectPermanent / https://rt.oursystem.com/<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
</VirtualHost><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
<VirtualHost *:443><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
ServerName rt.oursystem.com<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
ServerAdmin me@oursystem.com<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
DocumentRoot /opt/rt3/share/html<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
AddDefaultCharset UTF-8<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
PerlRequire /opt/rt3/bin/webmux.pl<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
<Directory /opt/rt3/share/html><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Order allow,deny<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
Allow from all<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
SetHandler perl-script<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
PerlResponseHandler RT::Mason<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
</Directory><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>
</VirtualHost><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
would very much appreciate some guidance<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>James<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-indent:7.5pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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