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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'>Hi Ken,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'>what do you mean by category?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'>Here is part of a scrip I use on our system (RT 3.8.3) that will
print (in the log) the CF name, type and validation pattern. See if that helps.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'>my $ticket = $self->TicketObj;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'>my $CustomFields =
$ticket->QueueObj->TicketCustomFields();<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'>while (my $CustomField = $CustomFields->Next()) {<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'> my $nam = $CustomField->Name;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'> my $typ = $CustomField->Type;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'> my $vad = $CustomField->Pattern;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'> $RT::Logger->info( "> CustomField: $nam
\n" );<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'> $RT::Logger->info( "> CustomField: $typ
\n" );<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'> $RT::Logger->info( "> CustomField: $vad
\n" );<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Courier New";
color:windowtext'>}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'>Bye<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'>Cris<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:blue'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=IT style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:windowtext'>Da:</span></b><span lang=IT style='font-size:10.0pt;
font-family:"Segoe UI","sans-serif";color:windowtext'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>Per conto di </b>Ken
Crocker<br>
<b>Inviato:</b> marted́ 9 giugno 2009 20.26<br>
<b>A:</b> Jesse Vincent<br>
<b>Cc:</b> rt Users<br>
<b>Oggetto:</b> Re: [rt-users] Question on use of Category in a scrip<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Jesse,<br>
<br>
I was thinking that that particular command gave me the
Custom Field value only. I don't see where the "category" value for
that CF can be determined from that code.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 6/9/2009 9:24 AM, Jesse Vincent wrote: <o:p></o:p></p>
<pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre>On Tue, Jun 09, 2009 at 09:21:41AM -0700, Ken Crocker wrote:<o:p></o:p></pre><pre> <o:p></o:p></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><pre>To List,<o:p></o:p></pre><pre><o:p> </o:p></pre><pre> Has anyone used the category of a Custom Field in a scrip? Does <o:p></o:p></pre><pre>anyone know how to access that information in a scrip? I need to create <o:p></o:p></pre><pre>a scrip where I need that information. Thanks.<o:p></o:p></pre><pre> <o:p></o:p></pre></blockquote>
<pre><o:p> </o:p></pre><pre>$TicketObj->FirstCustomFieldValue('The CF Name');<o:p></o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre> <o:p></o:p></pre>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><pre>Kenn<o:p></o:p></pre><pre>LBNL<o:p></o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre><a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Community help: <a
href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><o:p></o:p></pre><pre>Commercial support: <a
href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre><o:p> </o:p></pre><pre>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <o:p></o:p></pre><pre>Buy a copy at <a
href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre> <o:p></o:p></pre></blockquote>
<pre><o:p> </o:p></pre><pre> <o:p></o:p></pre></div>
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