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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I ran into this when I went behind a VIP
too. The easiest fix was to leave the settings alone and put the internal IP in
/etc/hosts with the external hostname so it can connect internally.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">rt-users-bounces@lists.bestpractical.com</st1:PersonName> [mailto:<st1:PersonName
w:st="on">rt-users-bounces@lists.bestpractical.com</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Greg Evans<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, June 10, 2009
4:26 PM<br>
<b><span style='font-weight:bold'>To:</span></b> rt-users Users<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Mail and
incoming ticket issue</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hello,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>We just moved our RT machine from being on a public interface to being
behind a firewall with a public interface.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>So previously the RT server was located at public IP: xx.xx.xxx.xx<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>and now the RT server is at 172.17.1.2 and the firewall has a public IP
of xx.xx.xxx.xx that goes to the RT server<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Before the move in /etc/aliases I have <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>rt: "|/etc/smrsh/rt-mailgate --queue GTC --debug --action
correspond --url <a href="http://rt.domain.com">http://rt.domain.com</a>"<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>since the move I have tried<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>rt: "|/etc/smrsh/rt-mailgate --queue GTC --debug --action
correspond --url <a href="http://localhost/">http://localhost/</a>"<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>and<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>rt: "|/etc/smrsh/rt-mailgate --queue GTC --debug --action
correspond --url <a href="http://172.17.1.2/">http://172.17.1.2/</a>"<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>and it is not working. If I look in the maillog (which Is where I
assume I should be looking?) I see a lot of this:<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jun 10 10:36:02 rt sendmail[23281]: n58H5SsX004282: timeout waiting for
input from local during Draining Input<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jun 10 10:37:02 rt sendmail[23281]: n58H5SsX004282:
to="|/etc/smrsh/rt-mailgate --queue GTC --debug --action correspond --url <a
href="http://rt.hcc.net/">http://rt.hcc.net/</a>",
ctladdr=<hcticketsys@localhost> (8/0), delay=2+00:31:34, xdelay=00:03:00,
mailer=prog, pri=4441712, dsn=4.0.0, stat=Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jun 10 10:39:02 rt sendmail[23281]: n58H5SsY004282: timeout waiting for
input from local during Draining Input<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jun 10 10:40:02 rt sendmail[23281]: n58H5SsY004282:
to="|/etc/smrsh/rt-mailgate --queue GTC --debug --action correspond --url <a
href="http://rt.hcc.net/">http://rt.hcc.net/</a>", ctladdr=<hcticketsys@localhost>
(8/0), delay=2+00:34:34, xdelay=00:03:00, mailer=prog, pri=4441718, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jun 10 10:42:03 rt sendmail[23281]: n58H5Ssh004282: timeout waiting for
input from local during Draining Input<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jun 10 10:43:03 rt sendmail[23281]: n58H5Ssh004282:
to="|/etc/smrsh/rt-mailgate --queue GTC --debug --action correspond --url <a
href="http://rt.hcc.net/">http://rt.hcc.net/</a>",
ctladdr=<hcticketsys@localhost> (8/0), delay=2+00:37:34, xdelay=00:03:01,
mailer=prog, pri=4441746, dsn=4.0.0, stat=Deferred: prog mailer
(/usr/sbin/smrsh) exited with EX_TEMPFAIL<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>It is my understanding that rt-mailgate needs to be able to connect to
the address that users connect to to create the tickets via mail, so it should
be connecting to rt.domain.com if my understanding is correct. Is there a way
for me to fix this since it seems that it is unable to connect to that public
interface other than changing the firewall?<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=1 color="#546e93" face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:#546E93'>Greg Evans</span></font><font
size=1 color=black face=Helvetica><span style='font-size:9.0pt;font-family:
Helvetica;color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=1 color="#546e93" face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:#546E93'><a
href="mailto:gevans@hcc.net">gevans@hcc.net</a></span></font><font size=1
color=black face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;
color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=1
color="#546e93" face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;
color:#546E93'>Hood</span></font></st1:PlaceName><font size=1 color="#546e93"
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:#546E93'>
<st1:PlaceType w:st="on">Canal</st1:PlaceType></span></font></st1:place><font
size=1 color="#546e93" face=Helvetica><span style='font-size:9.0pt;font-family:
Helvetica;color:#546E93'> Communications</span></font><font size=1 color=black
face=Helvetica><span style='font-size:9.0pt;font-family:Helvetica;color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color="#546e93" face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:#546E93'>(360) 898-2481 x212</span></font><font
size=1 color=black face=Helvetica><span style='font-size:9.0pt;font-family:
Helvetica;color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:9.0pt;font-family:Helvetica;color:black'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=1 face="Times New Roman"><span style='font-size:
9.0pt'></span><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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