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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>What if you put in something to pull info
from the headers? I have a line in a scrip that determines which support
account an email was sent to. It’s empty if the ticket was sent through the
GUI. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>my $to =
$self->TransactionObj->Attachments->First->GetHeader('To'); <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>$RT::Logger->debug("To email was:
$to");<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">rt-users-bounces@lists.bestpractical.com</st1:PersonName> [mailto:<st1:PersonName
w:st="on">rt-users-bounces@lists.bestpractical.com</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Aaron Guise<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, June 10, 2009
5:47 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Scrip Help</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi, <br>
<br>
Is it possible to differentiate via Scrip whether a ticket is created via the
RT Gui or an email being sent? I cannot seem to come up with something
concrete that works just yet.<o:p></o:p></span></font></p>
<p><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt;
font-weight:bold'>Regards,</span></font></b><o:p></o:p></p>
<p><b><font size=3 face="Times New Roman"><span style='font-size:12.0pt;
font-weight:bold'>Aaron Guise<br>
<img width=30 height=24 id="_x0000_i1025"
src="http://www.guise.net.nz/images/signatures/mob.gif" border=0>027 212 6638<br>
<img width=29 height=26 id="_x0000_i1026"
src="http://www.guise.net.nz/images/signatures/email.gif" border=0><a
href="mailto:aaron@guise.net.nz" target="_blank">aaron@guise.net.nz</a><br>
</span></font></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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