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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009>On more thought - maybe the problem is that my ldap
authentication isn't actually working as I expected.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009>I was using my own account (slander) to login via ldap,
and the login works. But - I had the admin account email set as my
email. So, when I created a ticket using my email as the requester
name, it was actually owned by the root account.
</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009>I changed the email of the root account, and attempted
to create another ticket from my own (ldap) account, and now I
get:</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009>Could not find or create that user</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009>The ticket is created, but the requestor field is
empty. History shows "slander - created ticket".
</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009>Anyone have any pointers?</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=977462303-12062009></SPAN></FONT> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><BR></FONT><BR></DIV>
<DIV></DIV><FONT face="Arial, sans-serif" size=2>
<DIV>From the self-service page. This is a global issue.</DIV>
<DIV>My users are authenticated via ldap. </DIV>
<DIV>The initial page shows "Open Tickets", "Closed Tickets" and "New Ticket" on
the left side.</DIV>
<DIV> </DIV>
<DIV>Clicking either Open or Closed Tickets does not return
anything. <--- This is the issue I hope to fix</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Goto ticket works fine.</DIV>
<DIV> </DIV>
<DIV>This is RT 3.8.3</DIV>
<DIV> </DIV>
<DIV>I see this problem in forums from awhile back (years), but couldn't find a
solution. I have played with both global roles and groups (gave all
rights to all roles and all groups) without success. (This is a test
system, not production!)</DIV>
<DIV> </DIV>
<DIV>Maybe this is the way it is supposed to be? But, if so, what are
those buttons for? </DIV>
<DIV> </DIV>
<DIV>Any suggestions?</DIV>
<DIV> </DIV></FONT><PRE> </PRE><pre>------------------------------------------------------------------------------------
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