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Guad,<br>
<br>
IF that person <i>IS</i> getting other emails, is it from the same
queue? But I think you're right. It is somewhere else, but NOT the
scrip. The scrip is fine.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 6/11/2009 7:46 AM, Guadagnino Cristiano wrote:
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<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;">Hi
Ken!<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;">Yes,
the ticket status got changed to "rejected". <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;">I'll
look at the rights, but that same user receives a notification
email if I "take" one of his tickets, so I'm inclined to think the
problem is elsewhere.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;">Thank
you!<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;">Bye<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;">Cris<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif"; color: blue;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Segoe UI","sans-serif"; color: windowtext;"
lang="IT">Da:</span></b><span
style="font-size: 10pt; font-family: "Segoe UI","sans-serif"; color: windowtext;"
lang="IT"> Ken Crocker
[<a class="moz-txt-link-freetext" href="mailto:kfcrocker@lbl.gov">mailto:kfcrocker@lbl.gov</a>] <br>
<b>Inviato:</b> giovedì 11 giugno 2009 16.41<br>
<b>A:</b> Guadagnino Cristiano<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Oggetto:</b> Re: [rt-users] Scrip does not send email<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Guadagnino,<br>
<br>
<br>
From what I can see, the scrip did TRY to send an Email. So
the action <i>did</i> work. I would look at the privileges for the
requestor.
If RT tries to send an Email and the Requestor doesn't have the right
to GET
Emails, then RT won't find a recipient. I'm not sure, but I think
"watch" would be a right o look at. There may be others, but look in
that direction. BTW, did the ticket status get changed to "rejected"?
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 6/11/2009 1:44 AM, Guadagnino Cristiano wrote: <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Hi
all,</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">I am
having a problem with a scrip that does not send emails as expected.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">I
have a queue with a mandatory custom field. If a user tries to create a
ticket
in that queue from the RT interface without populating the cf, RT will
complain. However, if a user creates the ticket by sending an email RT
will
happily create it.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">So I
created a scrip on that queue that checks if a mandatory cf is present,
and if
it is - and it is not populated - it will put the ticket in status
"rejected". </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Settings
are:</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Condition:
User Defined</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Action:
Notify Requestors</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Template:
Global template: Error: no mandatory CF</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Stage:
TransactionBatch</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Custom
Condition:</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">my
$trans = $self->TransactionObj;</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">return
0 unless $trans->Type eq "Create";</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">my
$ticket = $self->TicketObj;</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">my
$CustomFields = $ticket->QueueObj->TicketCustomFields();</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">while
(my $CustomField = $CustomFields->Next()) {</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
my $nam = $CustomField->Name;</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
my $typ = $CustomField->Type;</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
my $vad = $CustomField->Pattern;</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
$RT::Logger->info( "> CustomField: $nam \n" );</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
$RT::Logger->info( "> CustomField: $typ \n" );</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
$RT::Logger->info( "> CustomField: $vad \n" );</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
if ($vad = '(?#Mandatory)') {</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
my $val = $ticket->FirstCustomFieldValue($nam);</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
if ($val ne '') {</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
return 0;</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
} else {</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
$ticket->SetStatus("rejected");</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
}</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">
}</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">}</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 36pt;"><span
style="font-family: "Courier New";">return
1;</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">The
scrip works as expected, but it will not send the email to the
requestor. In
the log I see this:</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family: "Courier New";">49587
- Scrip 28
OnCreateCheckCF (/opt/rtschedu/bin/../lib/RT/Action/SendEmail.pm:302)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family: "Courier New";">[Thu
Jun 11 07:53:27
2009] [info]: <a moz-do-not-send="true"
href="mailto:rt-3.8.4-8458-1244706807-1237.3505-28-0@BankadatiS.I."><rt-3.8.4-8458-1244706807-1237.3505-28-0@Bankadati
S.I.></a> No recipients found. Not sending.
(/opt/rtschedu/bin/../lib/RT/Interface/Email.pm:338)</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">I
can not understand why it is saying "No recipients found". Any ideas?</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">TIA</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Bye</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";">Cris</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family: "Century Gothic","sans-serif";"> </span><o:p></o:p></p>
<pre><o:p> </o:p></pre>
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<pre><o:p> </o:p></pre>
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