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<p class=MsoNormal>Hi there… <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Sorry for the late bump, but I recently had to figure this
one out on my own. I’m running RT 3.8.2 here and the best way to do this…<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>(fix the paths and/or commands to fit your platform/installation)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>mkdir -p
/opt/rt3/local/html/Ticket/Elements<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Courier New"'>cp -p
/opt/rt3/share/html/Ticket/Elements/ShowTransaction
/opt/rt3/local/html/Ticket/Elements/<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Edit the new file… CHANGE:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'> <%
$Transaction->CreatorObj->Name %> - <% $TicketString %> <%
$desc %><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>TO: (should be around line #62 or so)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Courier New"'> <%
$Transaction->CreatorObj->RealName %> - <% $TicketString %>
<% $desc %><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Restart your web server… which should clear any cache
(or at least does for me).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>2009/5/13 Dániel Omaisz-Takács
<otdmunka[at]gmail.com>:<o:p></o:p></p>
<p class=MsoNormal>> Hi all, please help me, i need to change the username
format in the<o:p></o:p></p>
<p class=MsoNormal>> ticket history to display not the username but the
realname instead!<o:p></o:p></p>
<p class=MsoNormal>> For example:<o:p></o:p></p>
<p class=MsoNormal>> I have the users with random login chars:<o:p></o:p></p>
<p class=MsoNormal>> S2ttkt is Adam Kovacs<o:p></o:p></p>
<p class=MsoNormal>><o:p> </o:p></p>
<p class=MsoNormal>> S2ttkt - Ticket 44: Correspondence added<o:p></o:p></p>
<p class=MsoNormal>> to<o:p></o:p></p>
<p class=MsoNormal>> Adam Kovacs - Ticket 44: Correspondence added<o:p></o:p></p>
<p class=MsoNormal>><o:p> </o:p></p>
<p class=MsoNormal>> I tried changeing the Set($UsernameFormat to RealName,
Verbose etc but<o:p></o:p></p>
<p class=MsoNormal>> nothing seams to modify the transaction creators name
display format.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Good luck,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Andy<o:p></o:p></p>
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