<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
{font-family:"Segoe UI";
panose-1:2 11 5 2 4 2 4 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"Preformattato HTML Carattere";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
span.PreformattatoHTMLCarattere
{mso-style-name:"Preformattato HTML Carattere";
mso-style-priority:99;
mso-style-link:"Preformattato HTML";
font-family:Consolas;
color:black;}
span.StileMessaggioDiPostaElettronica19
{mso-style-type:personal;
font-family:"Century Gothic","sans-serif";
color:windowtext;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.StileMessaggioDiPostaElettronica20
{mso-style-type:personal;
font-family:"Century Gothic","sans-serif";
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.StileMessaggioDiPostaElettronica21
{mso-style-type:personal-reply;
font-family:"Century Gothic","sans-serif";
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor=white lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>I want to let everybody know that I solved my problem: I had to
change the action from "Notify requestors" to "Autoreply to
requestors". Don't ask me why, but this is working wonderfully now. I'll
add this to the wiki just in case someone wants to follow the same route
(rejecting mail-generated tickets if a mandatory CF is missing).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Bye<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Cris<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=IT style='font-size:10.0pt;font-family:"Segoe UI","sans-serif";
color:windowtext'>Da:</span></b><span lang=IT style='font-size:10.0pt;
font-family:"Segoe UI","sans-serif";color:windowtext'> Ken Crocker
[mailto:kfcrocker@lbl.gov] <br>
<b>Inviato:</b> giovedì 11 giugno 2009 17.17<br>
<b>A:</b> Guadagnino Cristiano<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Oggetto:</b> Re: R: [rt-users] Scrip does not send email<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Guad,<br>
<br>
IF that person <i>IS</i> getting other emails, is it from
the same queue? But I think you're right. It is somewhere else, but NOT the
scrip. The scrip is fine.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 6/11/2009 7:46 AM, Guadagnino Cristiano wrote: <o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Hi Ken!</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Yes, the ticket status got changed to "rejected". </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>I'll look at the rights, but that same user receives a notification
email if I "take" one of his tickets, so I'm inclined to think the
problem is elsewhere.</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Thank you!</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Bye</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif";
color:blue'>Cris</span><o:p></o:p></p>
<p class=MsoNormal><b><span style='font-family:"Century Gothic","sans-serif";
color:blue'> </span></b><o:p></o:p></p>
</div>
</body>
</html>