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<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>Hi
all,<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>I am
seeing a strange behaviour of RT (3.8.4, but I'm seeing this since out first
installation which was 3.8.2). <o:p></o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>I
found other reports of this behaviour, but all were very old threads.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>Here
it is: when someone sends a mail with a text/plain attachment, I see it
correctly in RT; but then RT triggers an email to AdminCCs notifying them of
the new ticket. Well, the latter email contains the original attachment as
body, and it contains the original text as an html attachment.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>Does
anybody else see this behaviour?<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'><o:p> </o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>TIA<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-family:"Century Gothic","sans-serif"'>Cris<o:p></o:p></span></p>

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