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<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>Self-Update,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> I can’t seem to get
this right. I have a template that creates a series of child tickets that
I want to be<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> interdependent based
on the value of one or more custom fields. Everything is working very
well, save for <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> actually creating
the dependencies… here’s a bit of the relevant code:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>I resolved
this myself, by making the “Preconfigure” custom field mandatory and using this
code…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>{{{<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>Depended-On-By:
{($Tickets{'TOP'}->FirstCustomFieldValue('Preconfigure') eq 'Yes') ?
"StepNetwork" : "StepTelecomm";}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>}}}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>I’m still a
little weirded-out by the fact that the previous code didn’t succeed.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> {{{<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> Depended-On-By: {<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> my
$objDepTicket;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> $objDepTicket
= 'StepTelecomm' if ($strPre eq 'Yes');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> $objDepTicket
= 'TOP' if ($strPre eq 'No');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> </span><span
lang=SV style='font-family:Consolas'>$objDepTicket;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> }<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>> }}}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>It doesn’t
seem significantly different… perhaps someone can clue me in to the relevant
differences.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'>Andy
Speagle<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=PL style='font-family:Consolas;color:#1F497D'>Rogue
Unix Admin<o:p></o:p></span></p>
<p class=MsoNormal><span lang=PL style='font-family:Consolas;color:#1F497D'>Wichita
State University<o:p></o:p></span></p>
<p class=MsoNormal><span lang=PL style='font-family:Consolas;color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Speagle,
Andy<br>
<b>Sent:</b> Thursday, June 18, 2009 8:28 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Ticket Dependencies within Template<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:Consolas'>Hi folks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>I can’t seem to get this
right. I have a template that creates a series of child tickets that I
want to be interdependent based on the value of one or more custom
fields. Everything is working very well, save for actually creating the
dependencies… here’s a bit of the relevant code:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>{{{<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>===Create-Ticket:
StepNetwork<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>Depended-On-By: {<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'> my $objDepTicket;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'> $objDepTicket =
$Tickets{'StepTelecomm'}->Id() if ($strPre eq 'Yes');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'> $objDepTicket =
$Tickets{'TOP'}->Id() if ($strPre eq 'No');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=SV style='font-family:Consolas'>
$objDepTicket;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>===Create-Ticket:
StepTelecomm<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>}}}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>I’ve tried this various
ways… I can’t quite figure out how to reference the other tickets being
created… or the parent ticket (aka TOP) for that matter… I’ve also tried the
following unsuccessfully:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>{{{<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>Depended-On-By: {<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'> my $objDepTicket;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'> $objDepTicket =
'StepTelecomm' if ($strPre eq 'Yes');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'> $objDepTicket =
'TOP' if ($strPre eq 'No');<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'> </span><span
lang=SV style='font-family:Consolas'>$objDepTicket;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>}}}<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>Can anyone clue me in,
please?...<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>Andy Speagle<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>Rogue Unix Admin<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:Consolas'>Wichita State University<o:p></o:p></span></p>
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