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Hi Richard,<br><br>
The RT::User class has a method named Privileged that might do what you
are looking for. Something like this perhaps:<br>
my $Creator = $self->TransactionObj->CreatorObj;<br>
my $Privileged = $Creator->Privileged();<br><br>
I use this to prevent privileged users from doing a password reset via
e-mail.<br><br>
Gene<br><br>
At 07:22 AM 6/23/2009, Richard Brady wrote:<br>
<blockquote type=cite class=cite cite="">Hi folks<br><br>
Anyone have any ideas about the unanswered question below?<br><br>
I think the key is to write a custom condition to identify whether the
actor is a privileged or unprivileged user, but I'm not sure how I would
do that?<br><br>
Richard<br><br>
2007/6/15 Mark Royan
<<a href="mailto:mark@coastal-it.com">mark@coastal-it.com</a>><br>
<dl>
<dd>The scrip that appears to control this is, but we are unsure how
to<br>
<dd>limit it to only act when initiated by one of our user's within
the<br>
<dd>system -<br>
<dd>On Correspond Notify Requestors and Ccs with template
Correspondence<br><br>
<dd>Is there a way to limit the auto-sending of correspondence when
an<br>
<dd>external user replies to a ticket? We want the external users to be
able<br>
<dd>to reply to the ticket so that the content is automatically included
in<br>
<dd>the ticket but we don't want that reply to be automatically
forwarded<br>
<dd>per the "On Correspond Notify Requestors and Ccs with
template<br>
<dd>Correspondence" scrip. It seems that we do need to keep this
script in<br>
<dd>the system in some capacity to maintain proper handling when
internal<br>
<dd>users reply to a ticket. Has anybody discovered a way to do
this?<br><br>
<br>
<dd>Regards,<br>
<dd>Mark Royan<br>
<dd>Coastal IT Consulting, LLC<br>
<dd><a href="http://www.coastal-it.com">http://www.coastal-it.com</a>
</blockquote>
<x-sigsep><p></x-sigsep>
</dl>-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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