<div>I have the new install of RT. When a new ticket is created, we get a response from RT which has a reply-to field set as 'fdsfds@.... ; can anyone tell where this setting is comming from?</div>
<div> </div>
<div>In the RT_SiteConfig file we have set the correspondAddress as follows.</div>
<div>Set($CorrespondAddress, <a href="mailto:'rt@cs.sunysb.edu'">'rt@cs.sunysb.edu'</a>);<br></div>
<div>where and what should we change in order to fix 'fdsfds@.. to rt@...</div>
<div> </div>
<div>Below is the sample of email received from RT. <font face="Consolas"><a href="mailto:fdsfds@www2">fdsfds@www2</a> should be <a href="mailto:rt@cs.sunysb.edu">rt@<font color="#000000">cs.sunysb.edu</font></a> </font><font face="Consolas" size="3"></font></div>
<div><font face="Consolas" size="3"></font> </div>
<div><font face="Consolas" size="3">From: The default queue via RT [mailto:<a href="mailto:fdsfds@www2.cs.sunysb.edu">fdsfds@www2.cs.sunysb.edu</a>] <br>Sent: Thursday, June 25, 2009 2:16 PM<br>To: <a href="mailto:ha@cs.sunysb.edu">ha@cs.sunysb.edu</a><br>
Subject: [CS_Department #9] AutoReply: whitelist request </font></div>
<div>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">Greetings,</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">This message has been automatically generated in response to the</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">creation of a trouble ticket regarding:</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas"><span style="mso-tab-count: 1"> </span>"whitelist request", </font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">a summary of which appears below.</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">There is no need to reply to this message right now.<span style="mso-spacerun: yes"> </span>Your ticket has been</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">assigned an ID of [CS_Department #9].</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">Please include the string:</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas"><span style="mso-spacerun: yes"> </span>[CS_Department #9]</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">in the subject line of all future correspondence about this issue. To do so, </font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas">you may reply to this message.</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas"><span style="mso-spacerun: yes"> </span>Thank you,</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font size="3"><font face="Consolas"><span style="mso-spacerun: yes"> </span>fdsfds</font></font></p>
<p class="MsoPlainText" style="MARGIN: 0in 0in 0pt"><font face="Consolas" size="3"> </font></p></div>