<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:arial, helvetica, sans-serif;font-size:10pt"><div>Hi Bill,</div><div><br></div><div>rt.abc.com/rt is working for me.</div><div><br></div><div>note: eveytime i change something on the apache, i did restart the service.</div><div><br></div><div>regards,</div><div>chanty</div><div style="font-family:arial, helvetica, sans-serif;font-size:10pt"><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> William Graboyes <william.graboyes@theportalgrp.com><br><b><span style="font-weight: bold;">To:</span></b> ty chan <chanty_kh@yahoo.com><br><b><span style="font-weight: bold;">Cc:</span></b> jmoseley@corp.xanadoo.com; rt-users@lists.bestpractical.com; rt-users-bounces@lists.bestpractical.com<br><b><span style="font-weight:
bold;">Sent:</span></b> Friday, July 3, 2009 1:55:11 PM<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] Reqest Tracker CentOS 5.3 setup<br></font><br>Hi Chanty,<br><br>I shouldn't be doing this at the time of night it is currently... Disregard my ScriptAlias comment...<br><br>and I have another question...<br><br>Have you tried hitting <a rel="nofollow" target="_blank" href="http://rt.abc.com/rt">rt.abc.com/rt</a> ? Since it seems to work when you hit the server by IP.<br>
<br><div class="gmail_quote">On Thu, Jul 2, 2009 at 11:51 PM, William Graboyes <span dir="ltr"><<a rel="nofollow" ymailto="mailto:william.graboyes@theportalgrp.com" target="_blank" href="mailto:william.graboyes@theportalgrp.com">william.graboyes@theportalgrp.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex;">
Hi Chanty,<br><br>First thing I notice is you have 2 slashes on your ScriptAlias line.<br><br>And then the dumb question, as you didn't elaborate. You did reload the apache server after making the changes.<br><br>What is the output in your error logs when you try to hit your RT server by name?<br>
<br>What error does apache spit to the browser?<br><br>Thanks,<br>Bill G.<br><br><div class="gmail_quote"><div><div></div><div class="h5">On Thu, Jul 2, 2009 at 7:48 PM, ty chan <span dir="ltr"><<a rel="nofollow" ymailto="mailto:chanty_kh@yahoo.com" target="_blank" href="mailto:chanty_kh@yahoo.com">chanty_kh@yahoo.com</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex;"><div><div></div><div class="h5"><div><div style="font-family:arial, helvetica, sans-serif;font-size:10pt;">
<div>Hi Moseley,</div>
<div><br></div><div>Here is my configuration on httpd.conf. </div><div><div><br></div><div><VirtualHost <a rel="nofollow" target="_blank" href="http://172.16.0.1:80">172.16.0.1:80</a>></div><div> ServerName <a rel="nofollow" target="_blank" href="http://rt.abc.com">rt.abc.com</a></div>
<div> DocumentRoot /opt/rt3/share/html</div><div> ErrorLog /var/log/httpd/rt.abc.com_error</div><div> CustomLog /var/log/httpd/rt.abc.com-access_log common</div><div> AddHandler fastcgi-script fcgi</div><div> ScriptAlias / /opt/rt3/bin/mason_handler.fcgi</div>
<div></VirtualHost></div><div><br></div><div>but it doesn't work for me. </div><div><br></div><div><span>note: <a rel="nofollow" target="_blank" href="http://172.16.0.1/rt">http://172.16.0.1/rt</a> is working fine.</span></div>
<div><br></div><div>would you please advise on this
issue?</div><div><br></div><div>regards,</div><div>chanty</div></div><div style="font-family:arial, helvetica, sans-serif;font-size:10pt;"><br><div style="font-family:arial, helvetica, sans-serif;font-size:13px;"><font size="2" face="Tahoma"><div>
<hr size="1"><b><span style="font-weight:bold;">From:</span></b> "<a rel="nofollow" ymailto="mailto:jmoseley@corp.xanadoo.com" target="_blank" href="mailto:jmoseley@corp.xanadoo.com">jmoseley@corp.xanadoo.com</a>" <<a rel="nofollow" ymailto="mailto:jmoseley@corp.xanadoo.com" target="_blank" href="mailto:jmoseley@corp.xanadoo.com">jmoseley@corp.xanadoo.com</a>><br>
</div><b><span style="font-weight:bold;">To:</span></b> ty chan <<a rel="nofollow" ymailto="mailto:chanty_kh@yahoo.com" target="_blank" href="mailto:chanty_kh@yahoo.com">chanty_kh@yahoo.com</a>><br><b><span style="font-weight:bold;">Cc:</span></b> <a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>; <a rel="nofollow" ymailto="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a><br>
<b><span style="font-weight:bold;">Sent:</span></b> Thursday, July 2, 2009 8:43:42 PM<div><div></div><div><br><b><span style="font-weight:bold;">Subject:</span></b> Re: [rt-users] Reqest Tracker CentOS 5.3 setup<br>
</div></div></font><div><div></div><div><br>
Threre really isn't much difference in the Apache configuration if using a<br>virtual host. Simply put the RT apache config in a virtual host stanza:<br><br><VirtualHost _default_:80><br>ServerName <a rel="nofollow" target="_blank" href="http://somertserver.com">somertserver.com</a><br>
<br>RT config lines...<br><br></VirtualHost><br><br>The above example would use the default IP of the server and listen on port<br>80. You could also add other lines so that RT has its own log file, etc.<br>I believe there are several virtual host configuration examples in the<br>
wiki.<br><br><br>James Moseley<br><br><br><br><br> <br> ty chan
<br> <chanty_kh@yahoo. <br> com> To <br> <a rel="nofollow" ymailto="mailto:jmoseley@corp.xanadoo.com" target="_blank" href="mailto:jmoseley@corp.xanadoo.com">jmoseley@corp.xanadoo.com</a>, Grant <br>
07/02/2009
02:11 Deters <<a rel="nofollow" ymailto="mailto:gdeters@usd250.org" target="_blank" href="mailto:gdeters@usd250.org">gdeters@usd250.org</a>> <br> AM cc <br> <a rel="nofollow" ymailto="mailto:rt-users@lists.bestpractical.com" target="_blank" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>, <br>
<a rel="nofollow" ymailto="mailto:rt-users-bounces@lists.bestpractica" target="_blank" href="mailto:rt-users-bounces@lists.bestpractica">rt-users-bounces@lists.bestpractica</a> <br> <a rel="nofollow" target="_blank" href="http://l.com">l.com</a> <br>
Subject <br> Re: [rt-users] Reqest Tracker <br> CentOS 5.3
setup <br> <br> <br> <br>
<br> <br> <br><br><br>
<br><br>Hi Moseley,<br><br>You guid how to configure virtualhost on apache for RT also.<br><br>best regards,<br>chanty<br><br></div></div></div></div><div></div></div></div><br></div></div><div class="im">_______________________________________________<br>
<a rel="nofollow" target="_blank" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a rel="nofollow" target="_blank" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br>
Commercial support: <a rel="nofollow" ymailto="mailto:sales@bestpractical.com" target="_blank" href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a rel="nofollow" target="_blank" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br></div></blockquote></div><font color="#888888"><br><br clear="all"><br>-- <br>Bill Graboyes<br>On Assignment At: <br>
Toyota Motor Sales, USA, Inc.<br>
Consumer Portal Delivery<br>Office: (310) 468-6754<br>Cell: (714) 515-8312<br>
</font></blockquote></div><br><br clear="all"><br>-- <br>Bill Graboyes<br>On Assignment At: <br>Toyota Motor Sales, USA, Inc.<br>Consumer Portal Delivery<br>Office: (310) 468-6754<br>Cell: (714) 515-8312<br>
</div></div><div style="position:fixed"></div></div></body></html>