<br><br><div class="gmail_quote">On Fri, Jul 3, 2009 at 5:45 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruslan.zakirov@gmail.com">ruslan.zakirov@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Shot the user with a shotgun :)<br>
<br>
I think "out of office" reply creates a new ticket each time cuz<br>
subject has no ticket number. May be it's possible lower number of<br>
loops with some set of conditions on "Autoreply to requestors on<br>
create" scrip, for exampl:<br>
<br>
* matches I'm out of the office<br>
* "small" text<br>
* has reference to a mail, but subject is different<br>
* ....<br>
<br>
It's not a silver bullet, but may help in many cases.<br>
<br>
<br>
On Fri, Jul 3, 2009 at 3:50 PM, Bernhard<br>
Hansbauer<<a href="mailto:bernhard.hansbauer@greentube.com">bernhard.hansbauer@greentube.com</a>> wrote:<br>
> hi,<br>
><br>
> it's not for the first time we encounter a mail loop caused by an erroneous<br>
> configuration of a user, and we receive hundreds of auto replies.<br>
> rt does not recognize them as mail loop, thus we can only break it by<br>
> blocking the sender's mail address.<br>
><br>
> is there any other way to interrupt such loops?<br>
><br>
> any hint would be greatly appreciated,</blockquote><div><br>IIRC, autoreplies should, as a standard, have "X-Precedence: bulk" set as one of the headers, but there may be some other strings in the headers that you can base a match on.<br>
You can then write a filter rule for your MTA such that if this header (or other string) is matched on the header and the destination (TO:, CC:, BCC) matches _any_ of your queue addresses on RT, then the mail is discarded, but with a copy to RT_ADMIN??<br>
<br></div></div><br>-- <br>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254733744121/+254722743223<br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<br>