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Thanks all. Got it.<br><br><br>Kevin W. Gagel<br>Network Administrator<br>Local 5448<br>My blog:<br>http://mail.cnc.bc.ca/blogs/gagel<br>My shared files:<br>http://mail.cnc.bc.ca/users/gagel<br><br><br>--- Original message --- <br>Subject: Re: [rt-users] rt-mailgate error <br>From: Kevin Falcone <falcone@bestpractical.com> <br>To: RT Users <RT-Users@lists.bestpractical.com> <br>Date: 06/07/2009 10:02 AM<br><br><br>On Jul 6, 2009, at 12:53 PM, Kevin Gagel wrote:<br><br>> I'm getting the following error.<br>> ---Paste---<br>> Command output: RT server error.<br>> The RT server which handled your email did not behave as expected.<br>> It said:<br>> temporary failure - RT couldn't find the queue: general<br>> ---End Paste---<br>><br>> I have renamed the General queue to 01-General so that it always<br>> appears first and as the default queue. This error would have been<br>> generated by a reply to an update, so it appears that the queue is<br>> hardcoded somewhere. Where/how do I correct this so that RT uses the<br>> correct queue name?<br><br>You can use the DefaultQueue option in 3.8 to do that without renaminganything.<br><br>You hardcode the name of the queue wherever it is that you invoke rt-mailgate,<br>typically this would be /etc/aliases or a procmail script, possible afetchmail invocation<br><br>-kevin<br>_______________________________________________<br><a target="_blank" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: <a target="_blank" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br>Commercial support: sales@bestpractical.com<br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy a copy at <a target="_blank" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br>
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