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<DIV><FONT face=Calibri>Ok, I've been beating my head on this one. I had RTFM up
and working on a test RT 3.8.2 server and then it just disappeared from the
menu. I tried to figure out why, but after spending an afternoon trying to
figure it out I decided that I wouldn't worry about it as I was going to be
reinstalling from scratch for the production system anyway.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>So, now I have RT 3.8.4 working, and when I install RTFM
2.4.2 it completes with no errors. I added Set(@Plugins,qw(RT::FM)); to my
RT_Siteconfig.pm and flushed the mason cache and restarted httpd. I log into RT,
but RTFM isn't there. RTFM isn't listed in the System
Configuration.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>I've got RT's debug log on, and there are no errors
there (except for graphviz) and there are no errors in apache's logs
either.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>I've searched the web and the mailing lists for this,
but almost all of them are due to the missing Set(@Plugins,qw(RT::FM)); or the
install location not being in /opt/rt3/local/plugins (which it is for my
install). I'm stuck. Any help would be appreciated.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Here is my RT_Siteconfig.pm:</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri># Any configuration directives you include here will
override </FONT></DIV>
<DIV><FONT face=Calibri># RT's default configuration file,
RT_Config.pm</FONT></DIV>
<DIV><FONT face=Calibri>#</FONT></DIV>
<DIV><FONT face=Calibri># To include a directive here, just copy the equivalent
statement</FONT></DIV>
<DIV><FONT face=Calibri># from RT_Config.pm and change the value. We've included
a single</FONT></DIV>
<DIV><FONT face=Calibri># sample value below.</FONT></DIV>
<DIV><FONT face=Calibri>#</FONT></DIV>
<DIV><FONT face=Calibri># This file is actually a perl module, so you can
include valid</FONT></DIV>
<DIV><FONT face=Calibri># perl code, as well.</FONT></DIV>
<DIV><FONT face=Calibri>#</FONT></DIV>
<DIV><FONT face=Calibri># The converse is also true, if this file isn't valid
perl, you're</FONT></DIV>
<DIV><FONT face=Calibri># going to run into trouble. To check your SiteConfig
file, use</FONT></DIV>
<DIV><FONT face=Calibri># this comamnd:</FONT></DIV>
<DIV><FONT face=Calibri>#</FONT></DIV>
<DIV><FONT face=Calibri># perl -c
/path/to/your/etc/RT_SiteConfig.pm</FONT></DIV>
<DIV><FONT face=Calibri>Set( $rtname, 'rt.example.com');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $Organization, 'Helpdesk');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $CorrespondAddress, <A
href="mailto:'rt@rt.example.com'">'rt@rt.example.com'</A>);</FONT></DIV>
<DIV><FONT face=Calibri>Set( $CommentAddress, <A
href="mailto:'rt-comments@rt.example.com'">'rt-comments@rt.example.com'</A>);</FONT></DIV>
<DIV><FONT face=Calibri>Set( $Timezone, 'America/Winnipeg');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $LogToSyslog, undef);</FONT></DIV>
<DIV><FONT face=Calibri>Set( $LogToScreen, 'error');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $LogToFile, 'debug');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $LogDir, '/usr/local/rt3/var/log');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $LogToFileNamed, 'rt.log');</FONT></DIV>
<DIV><FONT face=Calibri> </FONT></DIV>
<DIV><FONT face=Calibri># The Database</FONT></DIV>
<DIV><FONT face=Calibri>Set( $DatabaseType, 'mysql');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $DatabaseUser, 'rt_user');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $DatabasePassword, 's3kr3t');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $DatabaseName, 'rt3');</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri># The Webserver</FONT></DIV>
<DIV><FONT face=Calibri>#Set( $WebPath, '/rt');</FONT></DIV>
<DIV><FONT face=Calibri>Set( $WebBaseURL, 'http://rt.example.com');</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Set(@Plugins,qw(RT::FM)); </FONT></DIV>
<DIV><FONT face=Calibri>Set( @Plugins,
qw(RT::Authen::ExternalAuth));</FONT></DIV>
<DIV><FONT face=Calibri>Set( $ExternalAuthPriority, ['My_LDAP']);</FONT></DIV>
<DIV><FONT face=Calibri>Set( $ExternalInfoPriority, ['My_LDAP']);</FONT></DIV>
<DIV><FONT face=Calibri>Set( $ExternalSettings, {</FONT></DIV>
<DIV><FONT face=Calibri>'My_LDAP' => {</DIV>
<DIV>'type' => 'ldap',</DIV>
<DIV>'server' => 'netware.example.com',</DIV>
<DIV>'user' => 'cn=username,ou=local,o=ACME',</DIV>
<DIV>'pass' => 's3kr3t',</DIV>
<DIV>'base' => 'ou=Local,o=ACME',</DIV>
<DIV>'port' => '389',</DIV>
<DIV>'filter' => '(objectClass=Person)',</DIV>
<DIV>'d_filter' => '(loginDisabled=TRUE)',</DIV>
<DIV># 'tls' => 1,</DIV>
<DIV># 'ssl_version' => 3,</DIV>
<DIV>'attr_match_list' => [</DIV>
<DIV>'Name',</DIV>
<DIV>'EmailAddress',</DIV>
<DIV>],</DIV>
<DIV>'attr_map' => {</DIV>
<DIV>'Name' => 'uid',</DIV>
<DIV>'ExternalAuthId' => 'uid',</DIV>
<DIV>'RealName' => 'displayName',</DIV>
<DIV>'EmailAddress' => 'mail',</DIV>
<DIV>'WorkPhone' => 'telephoneNumber',</DIV>
<DIV># 'Address1' => 'postalAddress',</DIV>
<DIV>'Gecos' => 'cn',</DIV>
<DIV>'NickName' => 'givenName',</DIV>
<DIV>'Address1' => 'postalAddress',</DIV>
<DIV>'Lang' => 'Language',</DIV>
<DIV># 'ExtraInfo' => 'title'</DIV>
<DIV>}, </DIV>
<DIV>} </DIV>
<DIV>}</DIV>
<DIV>);</DIV>
<DIV>1;</DIV>
<DIV> </DIV>
<DIV>And here is my System Configuration:</DIV>
<DIV> </DIV>
<DIV>Loaded perl modules</DIV>
<DIV> </DIV>
<DIV>Perl v5.8.8 under linux <BR>Apache2::Const v2.000004;<BR>Apache2::Log
v2.000004;<BR>Apache2::RequestIO v2.000004;<BR>Apache2::RequestRec
v2.000004;<BR>Apache2::RequestUtil v2.000004;<BR>Apache2::Response
v2.000004;<BR>Apache2::ServerUtil v2.000004;<BR>Apache2::Status
v4.00;<BR>Apache::Session v1.88;<BR>Apache::Session::Generate::MD5
v2.12;<BR>Apache::Session::Lock::MySQL v1.01;<BR>Apache::Session::MySQL
v1.01;<BR>Apache::Session::Serialize::Storable
v1.01;<BR>Apache::Session::Store::DBI v1.02;<BR>Apache::Session::Store::MySQL
v1.04;<BR>APR v0.009000;<BR>APR::Pool v0.009000;<BR>APR::Table
v0.009000;<BR>AutoLoader v5.60;<BR>base v2.07;<BR>bytes
v1.02;<BR>Cache::Simple::TimedExpiry v0.27;<BR>capitalization v0.03;<BR>Carp
v1.04;<BR>CGI v3.43;<BR>CGI::Cookie v1.29;<BR>CGI::Util
v1.5_01;<BR>Class::Accessor v0.33;<BR>Class::Accessor::Fast
v0.33;<BR>Class::Container v0.12;<BR>Class::Data::Inheritable
v0.08;<BR>Class::Inspector v1.24;<BR>Class::ISA v0.33;<BR>Class::ReturnValue
v0.55;<BR>Clone v0.31;<BR>constant v1.05;<BR>Convert::ASN1 v0.22;<BR>CSS::Squish
v0.08;<BR>Cwd v3.3;<BR>Data::Dumper v2.124;<BR>Date::Format
v2.22;<BR>Date::Parse v2.27;<BR>DateTime v0.50;<BR>DateTime::Locale
v0.43;<BR>DateTime::TimeZone v0.91;<BR>DateTime::TimeZone::Floating
v0.01;<BR>DateTime::TimeZone::Local v0.01;<BR>DateTime::TimeZone::OffsetOnly
v0.02;<BR>DateTime::TimeZone::UTC v0.01;<BR>DBD::mysql v4.011;<BR>DBI
v1.609;<BR>DBIx::SearchBuilder v1.55;<BR>DBIx::SearchBuilder::Union
v0;<BR>DBIx::SearchBuilder::Unique v0.01;<BR>Devel::StackTrace
v1.21;<BR>Devel::StackTraceFrame v1.21;<BR>Devel::Symdump v2.08;<BR>Digest::base
v1.00;<BR>Digest::MD5 v2.39;<BR>DynaLoader v1.05;<BR>Email::Address
v1.889;<BR>Encode v2.33;<BR>Encode::Alias v2.12;<BR>Encode::Config
v2.05;<BR>Encode::Encoding v2.05;<BR>Errno v1.0901;<BR>Exception::Class
v1.29;<BR>Exception::Class::Base v1.20;<BR>Exporter v5.58;<BR>Exporter::Heavy
v5.58;<BR>Fcntl v1.05;<BR>File::Basename v2.74;<BR>File::Glob
v1.05;<BR>File::Path v1.08;<BR>File::ShareDir v1.00;<BR>File::Spec
v3.3;<BR>File::Spec::Unix v3.3;<BR>File::Temp v0.22;<BR>FileHandle v2.01;<BR>GD
v2.43;<BR>GD::Image v2.38;<BR>HTML::Element v3.23;<BR>HTML::Entities
v3.60;<BR>HTML::Formatter v2.04;<BR>HTML::FormatText v2.04;<BR>HTML::Mason
v1.42;<BR>HTML::Mason::ApacheHandler v1.69;<BR>HTML::Mason::Exception
v1.1;<BR>HTML::Mason::Exception::Abort
v1.1;<BR>HTML::Mason::Exception::Compilation
v1.1;<BR>HTML::Mason::Exception::Compilation::IncompatibleCompiler
v1.1;<BR>HTML::Mason::Exception::Compiler
v1.1;<BR>HTML::Mason::Exception::Decline v1.1;<BR>HTML::Mason::Exception::Params
v1.1;<BR>HTML::Mason::Exception::Syntax v1.1;<BR>HTML::Mason::Exception::System
v1.1;<BR>HTML::Mason::Exception::TopLevelNotFound
v1.1;<BR>HTML::Mason::Exception::VirtualMethod v1.1;<BR>HTML::Mason::Exceptions
v1.43;<BR>HTML::Parser v3.61;<BR>HTML::Scrubber v0.08;<BR>HTML::Tagset
v3.20;<BR>HTML::TreeBuilder v3.23;<BR>I18N::LangTags v0.35;<BR>integer
v1.00;<BR>IO v1.22;<BR>IO::File v1.13;<BR>IO::Handle v1.25;<BR>IO::InnerFile
v2.110;<BR>IO::Lines v2.110;<BR>IO::ScalarArray v2.110;<BR>IO::Seekable
v1.1;<BR>IO::Select v1.17;<BR>IO::Socket v1.29;<BR>IO::Socket::INET
v1.29;<BR>IO::Socket::UNIX v1.22;<BR>IO::WrapTie v2.110;<BR>IPC::Open2
v1.02;<BR>IPC::Open3 v1.02;<BR>List::MoreUtils v0.22;<BR>List::Util
v1.21;<BR>Locale::Maketext v1.13;<BR>Locale::Maketext::Fuzzy
v0.10;<BR>Locale::Maketext::Guts v1.13;<BR>Locale::Maketext::GutsLoader
v1.13;<BR>Locale::Maketext::Lexicon v0.77;<BR>Locale::Maketext::Lexicon::Gettext
v0.17;<BR>Log::Dispatch v2.22;<BR>Log::Dispatch::Base
v1.09;<BR>Log::Dispatch::File v1.22;<BR>Log::Dispatch::Output
v1.26;<BR>Log::Dispatch::Screen v1.17;<BR>Mail::Address v2.04;<BR>Mail::Field
v2.04;<BR>Mail::Field::AddrList v2.04;<BR>Mail::Field::Date
v2.04;<BR>Mail::Field::Generic v2.04;<BR>Mail::Header v2.04;<BR>Mail::Internet
v2.04;<BR>Mail::Mailer v2.04;<BR>Mail::Util v2.04;<BR>MIME::Base64
v3.07;<BR>MIME::Body v5.427;<BR>MIME::Decoder v5.427;<BR>MIME::Entity
v5.427;<BR>MIME::Field::ContDisp v5.427;<BR>MIME::Field::ConTraEnc
v5.427;<BR>MIME::Field::ContType v5.427;<BR>MIME::Field::ParamVal
v5.427;<BR>MIME::Head v5.427;<BR>MIME::Parser v5.427;<BR>MIME::QuotedPrint
v3.07;<BR>MIME::Tools v5.427;<BR>MIME::Words v5.427;<BR>mod_perl
v2.000004;<BR>mod_perl2 v2.000004;<BR>ModPerl::Const
v2.000004;<BR>Module::Versions::Report v1.06;<BR>Net::LDAP
v0.39;<BR>Net::LDAP::ASN v0.08;<BR>Net::LDAP::Constant
v0.07;<BR>Net::LDAP::Filter v0.15;<BR>Net::LDAP::Message
v1.11;<BR>Net::LDAP::Util v0.11;<BR>overload v1.04;<BR>Params::Util
v1.00;<BR>Params::Validate v0.91;<BR>PerlIO v1.04;<BR>PerlIO::scalar
v0.04;<BR>POSIX v1.09;<BR>re v0.05;<BR>Regexp::Common
v2.122;<BR>Regexp::Common::delimited v2.106;<BR>RT
v3.8.4;<BR>RT::Authen::ExternalAuth v0.08;<BR>RT::Interface::Email
v2;<BR>RT::Interface::Web::Request v0.30;<BR>RTx::AssetTracker
v0.0.0;<BR>Scalar::Util v1.21;<BR>SelectSaver v1.01;<BR>Socket
v1.78;<BR>Storable v2.20;<BR>strict v1.03;<BR>Symbol v1.06;<BR>Text::Template
v1.45;<BR>Text::Wrapper v1.02;<BR>Tie::Hash v1.02;<BR>Time::HiRes
v1.9719;<BR>Time::JulianDay v2003.1125;<BR>Time::Local v1.11;<BR>Time::ParseDate
v2006.0814;<BR>Time::Timezone v2006.0814;<BR>Time::Zone v2.22;<BR>UNIVERSAL
v1.01;<BR>UNIVERSAL::require v0.13;<BR>URI v1.38;<BR>URI::Escape
v3.29;<BR>URI::file v4.20;<BR>utf8 v1.06;<BR>vars v1.01;<BR>warnings
v1.05;<BR>warnings::register v1.01;<BR>XSLoader v0.06;</DIV>
<DIV> </DIV>
<DIV>RT Config</DIV>
<DIV> </DIV>
<DIV>ActiveStatus<BR> new, open, stalled<BR> <BR>core
config<BR> <BR>Active_MakeClicky<BR> <BR>core
config<BR> <BR>AmbiguousDayInFuture<BR> 0<BR> <BR>core
config<BR> <BR>AmbiguousDayInPast<BR> 0<BR> <BR>core
config<BR> <BR>ApprovalRejectionNotes<BR> 1<BR> <BR>core
config<BR> <BR>AutoLogoff<BR> 0<BR> <BR>core
config<BR> <BR>CanonicalizeOnCreate<BR> 0<BR> <BR>core
config<BR> <BR>CanonicalizeRedirectURLs<BR> 0<BR> <BR>core
config<BR> <BR>CommentAddress<BR> <A
href="mailto:rt-comments@rt.acme.com">rt-comments@rt.acme.com</A><BR> <BR>site
config<BR> <BR>CorrespondAddress<BR> <A
href="mailto:rt@rt.acme.com">rt@rt.acme.com</A><BR> <BR>site
config<BR> <BR>CustomFieldValuesSources<BR> <BR>core
config<BR> <BR>DashboardAddress<BR> <BR>core
config<BR> <BR>DashboardSubject<BR> %s Dashboard: %s<BR> <BR>core
config<BR> <BR>DatabaseHost<BR> localhost<BR> <BR>core
config<BR> <BR>DatabaseName<BR> rt3<BR> <BR>site
config<BR> <BR>DatabasePassword<BR> Password not
printed<BR> <BR>site config<BR> <BR>DatabasePort<BR> <BR>core
config<BR> <BR>DatabaseRTHost<BR> localhost<BR> <BR>core
config<BR> <BR>DatabaseType<BR> mysql<BR> <BR>site
config<BR> <BR>DatabaseUser<BR> rt_user<BR> <BR>site
config<BR> <BR>DateDayBeforeMonth<BR> 1<BR> <BR>core
config<BR> <BR>DateTimeFormat<BR> DefaultFormat<BR> <BR>core
config<BR> <BR>DefaultSearchResultFormat<BR> '<B><A
HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A
HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>',
'<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>'<BR> <BR>core
config<BR> <BR>DefaultSummaryRows<BR> 10<BR> <BR>core
config<BR> <BR>DefaultTimeUnitsToHours<BR> 0<BR> <BR>core
config<BR> <BR>DevelMode<BR> 0<BR> <BR>core
config<BR> <BR>DisableGraphViz<BR> 1<BR> <BR>core
config<BR> <BR>EmailFrequency<BR> Individual
messages<BR> <BR>core
config<BR> <BR>EmailInputEncodings<BR> utf-8, iso-8859-1,
us-ascii<BR> <BR>core
config<BR> <BR>EmailOutputEncoding<BR> utf-8<BR> <BR>core
config<BR> <BR>EnableReminders<BR> 1<BR> <BR>core
config<BR> <BR>ExternalAuthPriority<BR> My_LDAP<BR> <BR>site
config<BR> <BR>ExternalInfoPriority<BR> My_LDAP<BR> <BR>site
config<BR> <BR>ExternalSettings<BR> My_LDAP,
HASH(0xa58aef0)<BR> <BR>site
config<BR> <BR>ExtractSubjectTagMatch<BR> Regexp<BR> <BR>core
config<BR> <BR>ExtractSubjectTagNoMatch<BR> Regexp<BR> <BR>core
config<BR> <BR>ForwardFromUser<BR> 0<BR> <BR>core
config<BR> <BR>FriendlyFromLineFormat<BR> "%s via RT"
<%s><BR> <BR>core
config<BR> <BR>FriendlyToLineFormat<BR> "%s of rt.acme.com Ticket
#%s":;<BR> <BR>core config<BR> <BR>GnuPG<BR> RejectOnBadData, 1,
Enable, 0, RejectOnMissingPrivateKey, 1, AllowEncryptDataInDB, 0,
OutgoingMessagesFormat, RFC<BR> <BR>core
config<BR> <BR>GnuPGOptions<BR> homedir,
/opt/rt3/var/data/gpg<BR> <BR>core
config<BR> <BR>HomePageRefreshInterval<BR> 0<BR> <BR>core
config<BR> <BR>HomepageComponents<BR> QuickCreate, Quicksearch,
MyAdminQueues, MySupportQueues, MyReminders, RefreshHomepage,
Dashboards<BR> <BR>core
config<BR> <BR>InactiveStatus<BR> resolved, rejected,
deleted<BR> <BR>core
config<BR> <BR>LexiconLanguages<BR> *<BR> <BR>core
config<BR> <BR>LinkTransactionsRun1Scrip<BR> 0<BR> <BR>core
config<BR> <BR>LogDir<BR> /usr/local/rt3/var/log<BR> <BR>site
config<BR> <BR>LogStackTraces<BR> <BR>core
config<BR> <BR>LogToFile<BR> debug<BR> <BR>site
config<BR> <BR>LogToFileNamed<BR> rt.log<BR> <BR>site
config<BR> <BR>LogToScreen<BR> error<BR> <BR>site
config<BR> <BR>LogToSyslogConf<BR> <BR>core
config<BR> <BR>LogoURL<BR> /NoAuth/images/bplogo.gif<BR> <BR>core
config<BR> <BR>LoopsToRTOwner<BR> 1<BR> <BR>core
config<BR> <BR>MailCommand<BR> sendmailpipe<BR> <BR>core
config<BR> <BR>MailParams<BR> <BR>core
config<BR> <BR>MasonParameters<BR> <BR>core
config<BR> <BR>MaxAttachmentSize<BR> 10000000<BR> <BR>core
config<BR> <BR>MaxInlineBody<BR> 12000<BR> <BR>core
config<BR> <BR>MessageBoxHeight<BR> 15<BR> <BR>core
config<BR> <BR>MessageBoxIncludeSignature<BR> 1<BR> <BR>core
config<BR> <BR>MessageBoxRichText<BR> 1<BR> <BR>core
config<BR> <BR>MessageBoxRichTextHeight<BR> 200<BR> <BR>core
config<BR> <BR>MessageBoxWidth<BR> 72<BR> <BR>core
config<BR> <BR>MessageBoxWrap<BR> HARD<BR> <BR>core
config<BR> <BR>MinimumPasswordLength<BR> 5<BR> <BR>core
config<BR> <BR>NetServerOptions<BR> <BR>core
config<BR> <BR>NotifyActor<BR> 0<BR> <BR>core
config<BR> <BR>OldestTransactionsFirst<BR> 1<BR> <BR>core
config<BR> <BR>Organization<BR> Helpdesk<BR> <BR>site
config<BR> <BR>OwnerEmail<BR> root<BR> <BR>core
config<BR> <BR>PlainTextPre<BR> 0<BR> <BR>core
config<BR> <BR>Plugins<BR> RT::Authen::ExternalAuth<BR> <BR>site
config<BR> <BR>PreviewScripMessages<BR> 0<BR> <BR>core
config<BR> <BR>RTAddressRegexp<BR> ^rt\@example.com$<BR> <BR>core
config<BR> <BR>RecordOutgoingEmail<BR> 1<BR> <BR>core
config<BR> <BR>RedistributeAutoGeneratedMessages<BR> privileged<BR> <BR>core
config<BR> <BR>SMTPDebug<BR> 0<BR> <BR>core
config<BR> <BR>SearchResultsRefreshInterval<BR> 0<BR> <BR>core
config<BR> <BR>SelfServiceRegex<BR> Regexp<BR> <BR>core
config<BR> <BR>SendmailArguments<BR> -oi -t<BR> <BR>core
config<BR> <BR>SendmailBounceArguments<BR> -f
"<>"<BR> <BR>core
config<BR> <BR>SendmailPath<BR> /usr/sbin/sendmail<BR> <BR>core
config<BR> <BR>ShowBccHeader<BR> 0<BR> <BR>core
config<BR> <BR>ShowTransactionImages<BR> 1<BR> <BR>core
config<BR> <BR>ShowUnreadMessageNotifications<BR> 1<BR> <BR>core
config<BR> <BR>StandaloneMaxServers<BR> 1<BR> <BR>core
config<BR> <BR>StandaloneMaxSpareServers<BR> 0<BR> <BR>core
config<BR> <BR>StandaloneMinServers<BR> 1<BR> <BR>core
config<BR> <BR>StandaloneMinSpareServers<BR> 0<BR> <BR>core
config<BR> <BR>StrictLinkACL<BR> 1<BR> <BR>core
config<BR> <BR>Timezone<BR> America/Winnipeg<BR> <BR>site
config<BR> <BR>UseFriendlyFromLine<BR> 1<BR> <BR>core
config<BR> <BR>UseFriendlyToLine<BR> 0<BR> <BR>core
config<BR> <BR>UseTransactionBatch<BR> 1<BR> <BR>core
config<BR> <BR>UsernameFormat<BR> concise<BR> <BR>core
config<BR> <BR>WebBaseURL<BR> <A
href="http://rt.acme.com">http://rt.acme.com</A><BR> <BR>site
config<BR> <BR>WebDefaultStylesheet<BR> web2<BR> <BR>core
config<BR> <BR>WebDomain<BR> localhost<BR> <BR>core
config<BR> <BR>WebFlushDbCacheEveryRequest<BR> 1<BR> <BR>core
config<BR> <BR>WebImagesURL<BR> /NoAuth/images/<BR> <BR>core
config<BR> <BR>WebNoAuthRegex<BR> Regexp<BR> <BR>core
config<BR> <BR>WebPath<BR> <BR>core
config<BR> <BR>WebPort<BR> 80<BR> <BR>core
config<BR> <BR>WebSecureCookies<BR> 0<BR> <BR>core
config<BR> <BR>WebURL<BR> <A
href="http://rt.acme.com/">http://rt.acme.com/</A><BR> <BR>core
config<BR> <BR>WikiImplicitLinks<BR> 0<BR> <BR>core
config<BR> <BR>rtname<BR> rt.acme.com<BR> <BR>site
config<BR> </DIV>
<DIV> </DIV>
<DIV><BR>RT Variables</DIV>
<DIV> </DIV>
<DIV>RT::BasePath<BR> /opt/rt3
<BR> <BR>RT::BinPath<BR> /opt/rt3/bin
<BR> <BR>RT::EtcPath<BR> /opt/rt3/etc
<BR> <BR>RT::LocalEtcPath<BR> /opt/rt3/local/etc
<BR> <BR>RT::LocalLexiconPath<BR> /opt/rt3/local/po
<BR> <BR>RT::LocalLibPath<BR> /opt/rt3/local/lib
<BR> <BR>RT::LocalPath<BR> /opt/rt3/local
<BR> <BR>RT::LocalPluginPath<BR> /opt/rt3/local/plugins
<BR> <BR>RT::MasonComponentRoot<BR> /opt/rt3/share/html
<BR> <BR>RT::MasonDataDir<BR> /opt/rt3/var/mason_data
<BR> <BR>RT::MasonLocalComponentRoot<BR> /opt/rt3/local/html
<BR> <BR>RT::MasonSessionDir<BR> /opt/rt3/var/session_data
<BR> <BR>RT::SbinPath<BR> /opt/rt3/sbin
<BR> <BR>RT::VERSION<BR> 3.8.4
<BR> <BR>RT::VarPath<BR> /opt/rt3/var <BR> </DIV>
<DIV> </DIV>
<DIV><BR>RT Size</DIV>
<DIV> </DIV>
<DIV>Tickets<BR> 0<BR> <BR>Queues<BR> 11<BR> <BR>Transactions<BR> 758<BR> <BR>Groups<BR> 382<BR> <BR>Privileged
Users<BR> 21<BR> <BR>Unprivileged Users<BR> 275<BR> </DIV>
<DIV> </DIV>
<DIV><BR>Perl configuration</DIV>
<DIV> </DIV>
<DIV>Summary of my perl5 (revision 5 version 8 subversion 8)
configuration:</DIV>
<DIV> </DIV>
<DIV>Platform:</DIV>
<DIV> </DIV>
<DIV>osname=linux, osvers=2.6.18-128.1.1.el5,
archname=i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>uname='linux hs20-bc2-5.build.redhat.com 2.6.18-128.1.1.el5 #1 smp mon jan
26 13:58:24 est 2009 i686 i686 i386 gnulinux '</DIV>
<DIV> </DIV>
<DIV>config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2
-fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386
-mtune=generic -fasynchronous-unwind-tables -Dversion=5.8.8
-Dmyhostname=localhost <A
href="mailto:-Dperladmin=root@localhost">-Dperladmin=root@localhost</A> -Dcc=gcc
-Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
-Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads
-Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow
-Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005
-Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto
-Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto
-Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto
-Dinc_version_list=5.8.7 5.8.6 5.8.5 -Dscriptdir=/usr/bin'</DIV>
<DIV> </DIV>
<DIV>hint=recommended, useposix=true, d_sigaction=define</DIV>
<DIV> </DIV>
<DIV>usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define</DIV>
<DIV> </DIV>
<DIV>useperlio=define d_sfio=undef uselargefiles=define usesocks=undef</DIV>
<DIV> </DIV>
<DIV>use64bitint=undef use64bitall=undef uselongdouble=undef</DIV>
<DIV> </DIV>
<DIV>usemymalloc=n, bincompat5005=undef</DIV>
<DIV> </DIV>
<DIV>Compiler:</DIV>
<DIV> </DIV>
<DIV>cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe
-Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',</DIV>
<DIV> </DIV>
<DIV>optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
-fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic
-fasynchronous-unwind-tables',</DIV>
<DIV> </DIV>
<DIV>cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe
-Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm'</DIV>
<DIV> </DIV>
<DIV>ccversion='', gccversion='4.1.2 20080704 (Red Hat 4.1.2-44)',
gccosandvers=''</DIV>
<DIV> </DIV>
<DIV>intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234</DIV>
<DIV> </DIV>
<DIV>d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12</DIV>
<DIV> </DIV>
<DIV>ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8</DIV>
<DIV> </DIV>
<DIV>alignbytes=4, prototype=define</DIV>
<DIV> </DIV>
<DIV>Linker and Libraries:</DIV>
<DIV> </DIV>
<DIV>ld='gcc', ldflags =' -L/usr/local/lib'</DIV>
<DIV> </DIV>
<DIV>libpth=/usr/local/lib /lib /usr/lib</DIV>
<DIV> </DIV>
<DIV>libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc</DIV>
<DIV> </DIV>
<DIV>perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc</DIV>
<DIV> </DIV>
<DIV>libc=/lib/libc-2.5.so, so=so, useshrplib=true, libperl=libperl.so</DIV>
<DIV> </DIV>
<DIV>gnulibc_version='2.5'</DIV>
<DIV> </DIV>
<DIV>Dynamic Linking:</DIV>
<DIV> </DIV>
<DIV>dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE'</DIV>
<DIV> </DIV>
<DIV>cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall
-Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4
-m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables
-L/usr/local/lib'</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Perl Include Paths (@INC)</DIV>
<DIV> </DIV>
<DIV>/opt/rt3/bin/../local/lib</DIV>
<DIV> </DIV>
<DIV>/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib</DIV>
<DIV> </DIV>
<DIV>/opt/rt3/bin/../lib</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.8</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.7</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.6</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl/5.8.5</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/site_perl</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.8</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.7</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.6</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl/5.8.5</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/vendor_perl</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/5.8.8/i386-linux-thread-multi</DIV>
<DIV> </DIV>
<DIV>/usr/lib/perl5/5.8.8</DIV>
<DIV> </DIV>
<DIV>.</DIV>
<DIV> </DIV>
<DIV>/etc/httpd</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Thanks,</DIV>
<DIV> </DIV>
<DIV>Mike</DIV>
<DIV> </DIV>
<DIV><BR></FONT> </DIV>
<DIV><FONT face=Calibri></FONT> </DIV></BODY></HTML>