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I'm not sure what you mean by correct result. But I recently figured out a problem I was having with queues and custom fields. Mine related more to a dashboard's ability to see the custom field. It seems that if the custom field is a queue only field then the dashboard cannot be setup to show a column using that custom field. On the other hand if the custom field is setup as a global field it shows up readily as choice for a column to be picked as displayable in the dashboard.<br><br>I've setup my install so that custom fields intended for a queue are only there and ones that should be in all queues are globally setup. Perhaps that is what you need to do...<br><br><br>Kevin W. Gagel<br>Network Administrator<br>Local 5448<br>My blog:<br>http://mail.cnc.bc.ca/blogs/gagel<br>My shared files:<br>http://mail.cnc.bc.ca/users/gagel<br><br><br>--- Original message --- <br>Subject: [rt-users] Custom Fields per queue <br>From: Rich West <Rich.West@wesmo.com> <br>To: <RT-Users@lists.bestpractical.com> <br>Date: 08/07/2009 1:52 PM<br><br>We are ramping up our RT install here to provide more expanded services. I<br>did the original install (I seem to install this at every job I go to), but<br>it is now getting handed off to another manager, and, with my help, we are<br>adjusting it to fit a working model that he has built. I've been using RT<br>for years (and years.. and years.. and years..), and even encouraged the<br>guys here to buy the book (two copies) so as to train them on the inner<br>workings of the interface.<br>We are now at the point where we want certain custom fields for the<br>different queues. We have about 8 different queues that we support and we<br>are trying to apply custom fields to different queues. For example, we have<br>defined one custom field pull-down called "Priority" with several options<br>that we want applied to all of the queues, one custom field called "IT<br>Category" with a pull down of several options that we want applied to our<br>"Desktop Support" queue, and one custom field called "IDX Category" with a<br>pull down of several options that we want applied to our "Applications"<br>queue.<br>The web interface seems rather straight forward once you work through it a<br>couple of times, but I cannot seem to have the correct end result. Am I<br>missing something here?<br>Thanks!<br>-Rich<br>RT 3.8.4<br>_______________________________________________<br><a target="_blank" href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: <a target="_blank" href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br>Commercial support: sales@bestpractical.com<br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy a copy at <a target="_blank" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br>
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