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<title>RT mail failing after Fedora upgrade</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Correction, any database transaction is
failing in RT (I didn’t try that after the upgrade):<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>error:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Transactions not supported by database at
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm line 1674.</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>context:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1670:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>sub begin_work {</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1671:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>my $dbh = shift;</span></font><o:p></o:p></p>
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<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1672:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>return $dbh->set_err($DBI::stderr, "Already in
a transaction")</span></font><o:p></o:p></p>
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<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1673:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>unless $dbh->FETCH('AutoCommit');</span></font><o:p></o:p></p>
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<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1674:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 color=red face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:red'>$dbh->STORE('AutoCommit',
0); # will croak if driver doesn't support it</span></font><o:p></o:p></p>
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<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1675:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$dbh->STORE('BegunWork', 1); # trigger post
commit/rollback action</span></font><o:p></o:p></p>
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<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1676:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>return 1;</span></font><o:p></o:p></p>
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<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1677:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>}</span></font><o:p></o:p></p>
</td>
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<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>1678:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
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<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'><o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>code stack:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm:1674<br>
/usr/lib/perl5/vendor_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:720<br>
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3024<br>
/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3091<br>
/usr/local/rt3/share/html/Ticket/Display.html:124<br>
/usr/local/rt3/local/html/autohandler:173</span></font><o:p></o:p></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Jay Vlavianos<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, July 08, 2009
12:09 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] RT mail
failing after Fedora upgrade</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
had to reinstall a bunch of the perl packages after the FC upgrade to FC9, now
the rt-dependency check comes back clean, but this is the error I get when I
run fetchmail with the RT user:</span></font><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>[root@sfnix1 sbin]# su - rt_user</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>[rt_user@sfnix1 ~]$ fetchmail -s</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>RT server error.</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>The RT server which handled your email did not behave as
expected. It</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>said:</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>Transactions not supported by database at
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm line 1674.</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>Stack:</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>
[/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm:1674]</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>
[/usr/lib/perl5/vendor_perl/5.10.0/DBIx/SearchBuilder/Handle.pm:720]</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:554]</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'> [/usr/local/rt3/lib/RT/Interface/Email.pm:765]</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'> [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:58]</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>fetchmail: MDA returned nonzero status 75</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>RT server error.</span></font></i><o:p></o:p></p>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Machine info:</span></font></b><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>RT
Version: 3.6.0</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Linux
sfnix1 2.6.27.25-78.2.56.fc9.i586 #1 SMP Thu Jun 18 12:14:31 EDT 2009 i686 i686
i386 GNU/Linux</span></font><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>[rt_user@sfnix1 ~]$ which perl</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>/usr/local/bin/perl</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>[rt_user@sfnix1 ~]$ perl --version</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>This is perl, v5.10.0 built for i386-linux-thread-multi</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>[rt_user@sfnix1 ~]$ which mysql</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>/usr/bin/mysql</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>[rt_user@sfnix1 ~]$ mysql --version</span></font></i><o:p></o:p></p>
<p><i><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-style:italic'>mysql Ver 14.12 Distrib 5.0.19, for pc-linux-gnu
(i686) using readline 5.0</span></font></i><o:p></o:p></p>
<p><a name=""><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>--Jay</span></font></a><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>--Director,
Production Operations & IT</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>--Ecast</span></font><o:p></o:p></p>
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