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Chris,<br>
<br>
We do this all the time. Try this:<br>
<br>
******************* Custom Condition **********************<br>
return ($self->TransactionObj->Type eq "Create" &&<br>
$self->TransactionObj->CreatorObj->Id(1101));<br>
<br>
******************* Custom Prep Code *********************<br>
my $ticket = $self->TicketObj;<br>
my $cf_obj = RT::CustomField->new($RT::SystemUser);<br>
my $cf_name = "Severity";<br>
my $cf_value = "3";<br>
<br>
$cf_obj->LoadByName( Name => $cf_name );<br>
$RT::Logger->debug( "Loaded \$cf_obj->Name = ".
$cf_obj->Name() ."\n" );<br>
$ticket->AddCustomFieldValue( Field=>$cf_obj,
Value=>$cf_value, RecordTransaction=>0 );<br>
<br>
******************* Custom Cleanup Code *********************<br>
return 1;<br>
<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 7/9/2009 3:33 PM, Chris Collison wrote:
<blockquote cite="mid:BLU112-W248C38D94844DB16F2249295260@phx.gbl"
type="cite">
<style>
.hmmessage P
{
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padding:0px
}
body.hmmessage
{
font-size: 10pt;
font-family:Verdana
}
</style>What I'm trying to do:<br>
<br>
When a specific user, id=1101 sends a request to RT I want it to create
the ticket as normal, but also set a custom field during the creations
process, ie the Severity custom field. Tickets from this specific
user, 1101, will always be assigned the same severity value of 3. The
scrip to do this seems pretty simple. The custom field is a select
type, and normally a user creates the ticket on RT webUI and just
selects this from the list. Now we have requests being emailed and
need to set the custom field during the creation process. I didn't
create the custom field, but it looks like this:<br>
<br>
Select 1 value:<br>
1 Urgent - blahblah<br>
2 High - blahblah<br>
3 Medium - blahblah<br>
4 Low - blahblah<br>
<br>
blahblah being the description of each<br>
Custom Condition:<br>
#############################<br>
my $transaction = $self->TransactionObj;<br>
my $ticket = $self->TicketObj;<br>
<br>
if (($transaction->Type eq 'Create') &&<br>
($ticket->Creator == 1101))<br>
{<br>
return(1);<br>
}<br>
else<br>
{<br>
return(0);<br>
}<br>
#############################<br>
<br>
Custom Action:<br>
#############################<br>
$Ticket->FirstCustomFieldValue('Severity') = '3'<br>
<br>
<br>
#############################<br>
This doesn't work. Also tried setting it as '3 Medium - blahblah'. It
seems that this isn't the way to set the customfield.<br>
<br>
After reading some posts on here it appears I have to create a custom
field by hand and set it somehow.<br>
<br>
Something like:<br>
<br>
<font style="font-size: 10pt;" color="black"
face="Verdana,Arial,Helvetica" size="2"><font style="font-size: 10pt;"
color="black" face="Verdana,Arial,Helvetica" size="2">my $cf = new
RT::CustomField($RT::SystemUser);<br>
$cf = '3 Medium blahblah'<br>
#set a transaction object of type 'CustomField' to the value of $cf?<br>
<br>
<br>
Is this how I would go about doing it? Am I on the right track here?
Any help would be appreciated!<br>
</font></font><br>
<br>
<br>
<br>
~Chris<br>
<br>
<br>
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