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Jennifer,<br>
<br>
I had the same problem and we're on 3.6.4. I don't know if this happens
to later versions. I would order the Custom Fields, moving them up and
down, and yet, when going to create a ticket, nada. I cleared cache and
re-booted, nada. Then I went to Config->Queues->CustomFields and
un-applied them all and then re-applied them (one at a time) in the
sequence I wanted and that worked. I'm not sure if there is another way
to do it, but that worked for me. This worked for the "Queue-level"
CF's. The Global ones seem to go first and I only had one of those, so
that was OK for me. Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 7/10/2009 12:37 PM, Jennifer Scales wrote:
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<p class="MsoPlainText">Hey all,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I'm having a problem with the ordering of
custom fields
on the "Create a new ticket" page, and I'm hoping someone can point
me in the right direction.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">The order in which the custom fields display
on the 'Create
Ticket' page bears no actual relationship to the ordering set with the
web-based admin tools.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I verified the SortOrder directly in the DB,
and this
matches what I see on the admin config page.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I then did some digging in the source code
and traced it
to the /Ticket/Elements/EditCustomFields code and the 'iterator'-like
calls to
the $CustomFields->Next function. Seeing that, I tried re-calling
the
OrderByCols function of the CustomFields collection in the %INIT block
of the
EditCustomFields like so:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">$CustomFields->OrderByCols(<o:p></o:p></p>
<p class="MsoPlainText"> { ALIAS
=> 'main',<o:p></o:p></p>
<p class="MsoPlainText">
FIELD => 'SortOrder',<o:p></o:p></p>
<p class="MsoPlainText">
ORDER => 'ASC' }<o:p></o:p></p>
<p class="MsoPlainText"> );<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Still no dice - the Next iterator is ignoring
the
SortOrder for no reason I can fathom, and trying to make a coherent
layout is
nigh impossible.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Has anyone else seen this, or can suggest a
solution or
workaround?<o:p></o:p></p>
<p class="MsoPlainText">FWIW, I'm using RT 3.8.2.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thanks in advance,<o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">Jennifer
Scales<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">Help
Desk/Public Lab Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">College
Information Resources<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">Haverford
College<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;"><a class="moz-txt-link-abbreviated" href="mailto:jscales@haverford.edu">jscales@haverford.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">(610)
896-1373 <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;"><o:p> </o:p></span></p>
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