Varun,<br><br>Just to be clear, <br>Comments - Internal memo to whom
ever, is meant for internal tracking and notation of ticket
progression, these are only sent to people who are AdminCC's.<br>Correspondences - reply to CC's, AdminCC's, and requester. <br>
<br>This is in most RT installs.<br><br><br>In context to your info
messages below, most of the RT systems are smart enough not to send an
e-mail to the person making the comment.<br><br>So if you are the ticket owner, and you are making a comment, then it will not send an e-mail to you.<br>If you are an AdminCC and are making the comment, the system will not send you an e-mail.<br>
If you are doing anything that is adding context to the ticket, the system will not send you an e-mail.<br>
<br>Thanks,<br>Bill<br><br><sorry forgot to include the rt-users list><br><br><div class="gmail_quote">On Mon, Jul 13, 2009 at 10:21 PM, Varun <span dir="ltr"><<a href="mailto:varun.vyas@elitecore.com">varun.vyas@elitecore.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Hello All</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I am facing one problem in my RT it was running fine but
from past few days we are encountering problem of not been able to sent email
to cc on adding comment to the ticket. We haven’t have made any changes
regarding mail functionality but still I m not been able to find why mails are
not delivered. When I enable debug mode I found one thing like</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> /rt3/lib/RT/Action/SendEmail.pm:274)</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">[Tue Jul 14 05:04:42 2009] [info]:
<<a href="mailto:rt-3.6.3-5831-1247547881-113.124038-202-0@cyberoam.com" target="_blank">rt-3.6.3-5831-1247547881-113.124038-202-0@cyberoam.com</a>> #124038/2088763
- Scrip 202 Notify Owner on Comment Added (/opt/rt3/lib/RT/Action/SendEmail.pm:243)</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">[Tue Jul 14 05:04:42 2009] [info]:
<<a href="mailto:rt-3.6.3-5831-1247547881-113.124038-202-0@cyberoam.com" target="_blank">rt-3.6.3-5831-1247547881-113.124038-202-0@cyberoam.com</a>> No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">[Tue Jul 14 05:02:40 2009] [info]:
<<a href="mailto:rt-3.6.3-5881-1247547760-1492.124033-2-0@cyberoam.com" target="_blank">rt-3.6.3-5881-1247547760-1492.124033-2-0@cyberoam.com</a>> #124033/2088759 -
Scrip 2 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">[Tue Jul 14 05:02:40 2009] [info]:
<<a href="mailto:rt-3.6.3-5881-1247547760-1492.124033-2-0@cyberoam.com" target="_blank">rt-3.6.3-5881-1247547760-1492.124033-2-0@cyberoam.com</a>> No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">I am not been able to find why this scrip are failing in
sending mail which were previously running.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Thanks & Regards</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Varun Vyas</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Software Engineer – Elitecore technologies</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
</div>
</div>
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