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Chris,<br>
<br>
Yes. In fact, you can write a scrip to pre-assign any ticket to
yourself or anyone else for that matter, so no one has to do a "take".
Once a ticket is yours, your can re-assign it or do what you want.<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 7/15/2009 7:50 AM, Milkosky, Chris wrote:
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<p class="MsoNormal">Hello all! I’m evaluating the use of RT within
my department, so consider me new to RT.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="">1)<span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span><!--[endif]-->As a manager, how can I create and assign
tickets to
one of my employees within RT? I would rather not require them to
“Take”
the ticket.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="">2)<span
style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span><!--[endif]-->Can I create a ticket and assign it to
myself (for
tracking purposes)?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chris<o:p></o:p></p>
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