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Scott,<br>
<br>
Yep. Just give those groups the rights you want them to have for those
Queues. I think that would be the "SeeQueue", "CreateTicket", and
probably "ReplyToTicket" rights would do. That way they can create the
tickets, see the "list" of ticket in a queue and reply to any
email/notifications for those tickets. If you give the role "Requestor"
the "ShowTicket" right, then any privileged user will see ONLY their
tickets in that queue. Hope this helps.<br>
<br>
Kenn<br>
LBNL <br>
<br>
On 7/16/2009 10:00 AM, Lander, Scott wrote:
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<div>In RT 3.8.4</div>
<div> </div>
<div>I have several queues, and several matching groups (IE, group
NOC, queue NOC). Each (privileged) person in the group can see,
create, modify, etc., tickets in their queue. However, I would like
them to be able to create and move tickets to other queues
- but, not to be able to see (as in see the tickets) in those queues.
For instance, the NOC people should be able to create a ticket in the
Operations queue, without being able to see the tickets in the
operations queue. </div>
<div> </div>
<div>Is this possible?</div>
<div> </div>
<div>Thanks</div>
<div>Scott</div>
<div> </div>
<div> </div>
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