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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello All<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have problem with my RT we were previously running RT on
oracle 9i. Now we have shift it to oracle 10g . Now we are facing a strange
problem that we can access RT and can see our tickets but we are not been able update
any ticket or insert any comment or even insert any ticket also. When I have
looked at my logs it shows me like this<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [warning]: Encode::Guess failed:
; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [warning]: Encode::Guess failed:
; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [crit]: RT::Attachment->Create
couldn't, as you didn't specify a transaction
(/opt/rt3/lib/RT/Attachment_Overlay.pm:145)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [debug]: About to think about
scrips for transaction # (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [debug]: About to prepare scrips
for transaction # (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [debug]: Found 4 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [warning]: Transaction Created
(/opt/rt3/lib/RT/Record.pm:1464)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [err]: This is
transcation:RT::Transaction=HASH(0xa4de134)
(/opt/rt3/lib/RT/Ticket_Overlay.pm:2448)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [err]: RT::Ticket=HASH(0xa408638)
couldn't init a transaction Transaction Created
(/opt/rt3/lib/RT/Ticket_Overlay.pm:2451)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:19 2009] [error]: Coulfn't fire 'Comment'
action: Message could not be recorded
(/opt/rt3/share/html/Ticket/Elements/PreviewScrips:90)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:399)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: utf8
(/opt/rt3/lib/RT/I18N.pm:399)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [crit]: RT::Attachment->Create
couldn't, as you didn't specify a transaction
(/opt/rt3/lib/RT/Attachment_Overlay.pm:145)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: About to think about
scrips for transaction # (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: About to prepare scrips
for transaction # (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: Found 4 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [debug]: About to commit scrips
for transaction # (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [warning]: Transaction Created
(/opt/rt3/lib/RT/Record.pm:1464)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [err]: This is
transcation:RT::Transaction=HASH(0xad9da74)
(/opt/rt3/lib/RT/Ticket_Overlay.pm:2448)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Fri Jul 17 15:44:25 2009] [err]: RT::Ticket=HASH(0xad74d48)
couldn't init a transaction Transaction Created
(/opt/rt3/lib/RT/Ticket_Overlay.pm:2451)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can any one help me to solve this issue. I have debugged for
2 days and still I haven’t found any solution to it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks & Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Varun Vyas<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Software Engineer – Automation<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Elitecore<o:p></o:p></span></font></p>
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