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Patrick,<br>
<br>
We added "pending QA" and "QA approvd" (you are limited to 10 char), by
simply adding them to the setting in RT_SiteConfig.pm in $RTHOME/etc
like this:<br>
<br>
"<b style=""><span
style="font-size: 12pt; font-family: "Times New Roman";">@ActiveStatus
= ('new', 'open', ‘pending QA’, 'QA
approvd', 'stalled') unless @ActiveStatus;"<br>
<br>
</span></b><span
style="font-size: 12pt; font-family: "Times New Roman";">Then, the
only other thing you might want to do is modify the "MySupportQueues"
and "Quicksearch" queries so the new status values will show up.<br>
<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<br>
</span><br>
On 7/22/2009 7:29 AM, Mccarthy, Patrick Joseph wrote:
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve tried a few different things I’ve found
online to add a
status in addition to ‘new’, ‘stalled’, etc.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One site suggested adding a file
rt3/local/lib/RT/Queue_Local.pm
to redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the
machine
after trying each didn’t bring about any changes. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What’s the preferred methodology in the current
version?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Patrick<o:p></o:p></p>
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