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<div class=Section1>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Patrick,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'>I add this line to my <span class=SpellE>RT_SiteConfig</span>
file to add a QA status.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Set(@<span class=SpellE>ActiveStatus</span>, <span class=SpellE>qw</span>(new
open stalled QA) );<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Russell<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;mso-bidi-font-size:11.0pt;
font-family:"Trebuchet MS","sans-serif";mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Mccarthy,
Patrick Joseph<br>
<b>Sent:</b> Wednesday, July 22, 2009 10:29 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT 3.8.4 - How to change the available Status
options?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’ve tried a few different things I’ve found online to add a
status in addition to ‘new’, ‘stalled’, etc.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>One site suggested adding a file
rt3/local/lib/RT/Queue_Local.pm to redefine @ACTIVE_STATUS, and another
suggested that I modify rt3/lib/RT/Queue_Overlay.pm. Restarting the
webserver and then the machine after trying each didn’t bring about any
changes. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What’s the preferred methodology in the current version?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Patrick<o:p></o:p></p>
</div>
<p><pre>
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