<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content=text/html;charset=iso-8859-1 http-equiv=Content-Type>
<META name=GENERATOR content="MSHTML 8.00.7100.4129"></HEAD>
<BODY style="PADDING-LEFT: 10px; PADDING-RIGHT: 10px; PADDING-TOP: 15px"
id=MailContainerBody leftMargin=0 topMargin=0 CanvasTabStop="true"
name="Compose message area">
<DIV><FONT face=Calibri>I am receiving a complaint from our generic helpdesk
support personnel regarding the volume of email they receive as AdminCCs for the
default queue. </FONT><FONT face=Calibri>I would like to disable all AdminCC
notification for this one queue, but leave it on for all others. I found
an extension that adds this functionality ( <A
title="http://page.mi.fu-berlin.de/pape/rt3screenshots/
CTRL + Click to follow link"
href="http://page.mi.fu-berlin.de/pape/rt3screenshots/">http://page.mi.fu-berlin.de/pape/rt3screenshots/</A> ),
but it's from 2004. I tried to apply it to a test snapshot, but got errors from
the make install (which I thought I had in my clipboard and have now lost :S
). Does anyone know if it works with RT 3.8.4?</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>If not, I know that I could set the stage for the three
global "Notify AdminCCs" scrips to disabled and then create three new queue
specific scrips for every other queue. The first half of that sentence is easy,
the second seems like a huge job. </FONT><FONT face=Calibri></FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>I thought of two ways around this: </FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>1. Change the condition for the three "Notify AdminCCs"
global scrips to a custom condition and add a check for this queue to it. But
I'm not yet clear on where to copy the rest of the code from. </FONT></DIV>
<DIV><FONT face=Calibri>2. F</FONT><FONT face=Calibri>igure out how to
modify the existing action code for "Notify AdminCCs" check for this
queue and abort if true. But I'm not sure</FONT><FONT face=Calibri> it
advisable/possible to move some of the condition checking to an
action.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Method 1 seems more "normal" but method 2 seems
like it might be less work, if it's possible.</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Advice is welcome; thanks,</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV>
<DIV><FONT face=Calibri>Mike</FONT></DIV>
<DIV><FONT face=Calibri></FONT> </DIV></BODY></HTML>