Hi Sean,<br><br>I can at least point you in the right direction, but I am not sure which one is the correct file.<br>$RTHOME/local/plugins/RT-IR/html/RTIR/Elements/QueueTabs:                    path  => "RTIR/Update.html?Action=Comment&DefaultStatus=resolved&id=$id",<br>
$RTHOME/local/plugins/RT-IR/html/RTIR/Elements/QueueTabs:                    path  => "RTIR/Update.html?Action=Comment&DefaultStatus=resolved&id=$id",<br>$RTHOME/share/html/Search/Elements/BuildFormatString:                $column{Prefix} .= q{<a HREF="__WebPath__/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=__id__">};<br>
$RTHOME/share/html/Ticket/Elements/Tabs:                    "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id="<br>$RTHOME/var/mason_data/obj/2098779359/standard/Search/Elements/BuildFormatString.obj:                $column{Prefix} .= q{<a HREF="__WebPath__/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=__id__">};<br>
$RTHOME/var/mason_data/obj/2098779359/standard/Ticket/Elements/Tabs.obj:                    "Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id="<br><br><br><br><div class="gmail_quote">On Thu, Jul 30, 2009 at 9:10 AM, Sean <span dir="ltr"><<a href="mailto:stroke_of_death@yahoo.com">stroke_of_death@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br>
<br>
On RT 3.8.4, if I put my mouse over the "resolve" link on a ticket,<br>
it goes to Update.html?Action=comment<....> How can I change<br>
that to Action=Correspond  ? Not sure where this lives. I just<br>
want it to do correspondance by default when someone resolves a ticket vs. comment by default<br>
<br>
Thanks.<br>
<br>
<br>
<br>
<br>
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</blockquote></div>