<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I think I don't completely understand something about how RT works. How can I add a CC to a ticket that's just the raw email address, ie. the user doesn't have an account on our server? Any time I try, I receive the error message "<span class="Apple-style-span" style="font-family: arial, helvetica, sans-serif; font-size: 13px; line-height: 16px; ">Could not find or create that user". I don't really want to litter our system with a bunch of randomly created users - I just want to be able to send correspondance to users without them actually having an account. Is that even possible? If it's not, then where am I overthinking this? What would be the "normal" way of doing things?</span><div><font class="Apple-style-span" face="arial, helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;"><br></span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;">Thanks,</span></font></div><div><font class="Apple-style-span" face="arial, helvetica, sans-serif" size="3"><span class="Apple-style-span" style="font-size: 13px; line-height: 16px;">Johnathan<br></span></font><div><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>--</div><div>Johnathan Bell</div><div>Internet System Administrator, Baker College</div></div></div></span> </div><br></div></div></body></html>