Does anyone know of an add-on to help manage replies within RT? I'm looking for something to "hide" the original email when someone replies to a ticket?<br><br>That way, when we view tickets it's not 50 pages long and only 20 pages of real replies, the other 30 just "original/reply" data.<br>
<br>If that's not clear, this is an example:<br><br>Currently:<br>---<br><br>My server is still offline..<br><br>>> We have rebooted your server, please check again.<br><br>>>>> My server is offline, can you please reboot?<br>
<br><br><br>That I'd like to see:<br>---<br><br>My server is still offline...<br><br>-- Click here for the full text --<br><br><br><br><br>