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<p class=MsoNormal><span style='color:black'>Frequently, when I copy/paste text
into the message field when creating a ticket or adding to an existing ticket,
the text appears ok when I paste it, but is garbled when I view the ticket
after saving the updates. It also adds line breaks, extra spaces, and
cuts off part of the message. There does not appear to be consistency in
terms of when this happens (it’s not specific to a particular browser or
OS). It seems that it may be adding html code to the text? I’m not
sure what’s happening. I’ve also tried pasting the text into notepad to
remove all formatting before pasting it into the ticket but that doesn’t always
help.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>One thing I can say is that this
only occurs if using the “reply” or “comment” option. It is always ok
when adding text via “resolve”.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>I have a screen shot at <a
href="http://people.haverford.edu/jscales/rtexample.jpg">http://people.haverford.edu/jscales/rtexample.jpg</a>
that exemplifies some of what I’m experiencing. In this example, the
first two attempts to copy and paste the email from a user resulted in cut off
text. The third time it displays fine and that was when I pasted it into
the ticket via “resolve”. The final comment in the ticket was typed in
directly as a comment. I typed only “Sarah and Vasantha are working on
this” and RT added the extra text (which is displayed partly as boxes on my
browser but shows as RT text in this screenshot.)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>This is happening a lot (about 25%
of tickets have at least something wrong with the text) and it is not something
that we can work around because it often results in lost comments/text.
We just launched RT for our help desk and this is very problematic. I’m
desperate to fix this before the school year starts again at the end of this
month. Can anyone help? Any ideas? Has this been seen before?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>I’m using RT 3.8.2<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Jennifer Scales<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Help Desk/Public Lab Coordinator<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>College Information Resources<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Haverford College<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>jscales@haverford.edu<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>(610) 896-1373 <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><i><span style='color:black'>Haverford College Computing
staff will never ask for your password in an email message. Please keep your
passwords private to protect yourself and the security of our network. See
https://www.haverford.edu/acc/protect/ for more information.<o:p></o:p></span></i></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
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